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Project Worker : Complex Needs
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Job Description
The successful candidate will be required to work 37.5 hours per week, working across Monday to Sunday on a rota basis, covering early (8AM to 4PM) and late (2PM to 10PM) shifts. Temporary cover is required for approximately 2 months.
In this position, you will be expected to:
- Hold a caseload of 6 key clients and conduct key working sessions resulting in short-term support plans
- Complete comprehensive risk and needs assessments
- Build strong relationships with individuals and professionals to ensure tailored, wraparound support
- Provide 1:1, group, and community support, including advocacy, life skills development, and confidence-building work
- Respond with compassion to the challenges of complex needs within a psychologically informed environment
- Respond to referrals promptly, using assessments as a foundation for building trust and showing a consistent support approach
- Enable people to move through services smoothly, removing barriers where possible
- Support clients to reconnect to their local authority areas, resettle into longer-term accommodation, or access other relevant services
- Apply specialist knowledge (e.g. around substance use or mental health) to risk assessments and safety planning
- Build positive working relationships with external partners and internal teams to support coordinated care
- Assist residents in claiming and maintaining benefits and managing rent responsibilities
- Carry out room checks and health and safety tasks with sensitivity, respecting personal space and experiences
- Monitor rent accounts with the housing team, following up on discrepancies
- Use trauma-informed approaches during housing management activities
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Please note: this role involves lone working.
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For this role, you must have:
- Experience working with homelessness
- Experience helping people to identify personal goals and supporting them through a process of change
- Experience managing challenging situations in relation to people, including responding calmly to crisis and dealing promptly, effectively, and safely to complex situations
- Experience working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes
- Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience
- Understanding of professional boundaries and their importance when delivering trauma-informed support
- A non-judgemental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach
- Familiarity with IT applications and basic keyboard skills and the ability to maintain accurate records and manage own administrative tasks
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