Aldermore Bank
Property Customer Service Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Let Us Tell You a Bit About The Opportunity
As a Customer Journey Support Adviser, you'll be at the heart of helping our customers achieve their property ambitions. This role is vital in ensuring customers, landlords, and mortgage broker partners receive a smooth, efficient, and positive experience from start to finish. Through proactive communication, problem-solving, and a genuine commitment to customer service, you'll help build trust and deliver great outcomes at every stage of the journey.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
No two days are the same. You'll support customers throughout their mortgage journey, helping with product transfers, additional borrowing, and future home moves, while delivering outstanding service to customers, landlords, and mortgage broker partners.
- Provide mortgage guidance
- Complete affordability assessments
- Support our execution-only service
- Handle key administrative tasks such as managing enquiries, producing documentation, and instructing valuations
We're looking for someone who is customer-focused, adaptable, and enjoys solving problems. In return, you'll receive comprehensive training, opportunities to develop your skills, and the chance to make a real impact by helping us continuously improve the customer experience. 🚀
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What do we expect from you?
- Excellent customer service and relationship-building skills, with a customer-first approach.
- Strong verbal and written communication skills, including the ability to listen actively and explain complex information clearly and effectively.
- Previous telephony experience, with confidence handling a range of customer conversations and enquiries.
- Strong numerical, analytical, and IT skills, with excellent attention to detail and accuracy.
- Awareness of risk and regulatory requirements, with an understanding of the importance of identifying and escalating potential risks.
- Mortgage industry experience is desirable. CeMAP 1, 2 and 3 qualifications would be advantageous; however, if you do not already hold these qualifications, we will support you in achieving them as part of your development journey.
What can you expect from us?
- A hybrid working policy, 2 days per week onsite in one of our offices
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Let Us Tell You a Bit About Us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills