LiveWest
Property Delivery Team Manager
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About the Role
Are you a natural leader with a passion for delivering high-quality housing repairs and maintenance services? We’re looking for a dynamic Property Delivery Team Manager to lead our internal maintenance service (IMS) team. You’ll be at the forefront of delivering responsive repairs/empty homes refurbishments/component installations, and compliance works across a defined geographical area. This is a hands-on leadership role where you’ll ensure excellent service delivery, customer satisfaction, and team performance.
Key Responsibilities
- Lead and manage a team of multi-skilled tradespeople, ensuring high standards of work and customer service.
- Oversee day-to-day operations including repairs, voids, compliance, and minor projects.
- Drive performance through coaching, mentoring, and regular 1:1s, team meetings, and toolbox talks.
- Ensure health and safety compliance across all activities, maintaining a safe environment for staff and customers.
- Manage resources and scheduling, working closely with planners and admin teams to optimise efficiency.
- Handle escalated issues and complaints, acting as the technical lead and ensuring timely resolution.
- Liaise with contractors and suppliers, ensuring quality and compliance with service standards.
- Support continuous improvement, promoting a culture of innovation, collaboration, and accountability.
Why Should I Apply?
- Be part of a purpose-driven organisation committed to providing safe, quality homes.
- Lead a skilled and motivated team with the autonomy to make a real impact.
- Enjoy a varied and rewarding role with opportunities for professional development.
- Work in a supportive, values-led environment that champions collaboration and innovation.
- Competitive salary, benefits, and a mobile working style that supports work-life balance.
This role is being offered on a full-time permanent basis working 40 hours per week. You will ideally be based within a 30 minutes of Plymouth.
For further information about this role, and LiveWest, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
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Required
To be considered for the role of Property Delivery Team Manager, you will have the skills and experience required for a level 2 role (please see our candidate information pack) and the following role-specific experience:
- Strong knowledge of housing repairs, maintenance, and refurbishment.
- Proven experience in leading teams within the construction or maintenance sector.
- Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
- Experience managing health and safety across multiple projects and teams.
- Confidence using mobile technology and adapting to different customer groups.
Essential qualifications:
- Health and Safety training - CITB, SSSTS, SMSTS, IOSH or equivalent.
- Full valid UK, manual driving licence.
Desirable:
- Apprenticeship or Supervisor / Team Leader qualification.
Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward And Benefits
- Company Van: Includes a fuel card for work-related travel.
- Full Kit: Uniform and PPE supplied for your safety and convenience.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part-time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a healthcare cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritises your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
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About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion At LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
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