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Property Maintenance Apprentice (Females required)
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Assist in delivering efficient, professional repairs, servicing and installation work, providing high-quality service and improving resident satisfaction. Develop skills and knowledge within property maintenance.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
If you are a women and passionate about a career in trades, we are currently recruiting for apprentices living in close proximity to Rochester, in Kent. To support our female residents in their homes with daily expert repairs, whilst learning and becoming a qualified property maintenance apprentice.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
- Provide a professional domestic gas trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered.
- If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures.
- Assist with maintaining and monitoring the supply, stock, and use of gas engineering and plumbing trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers.
- Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers.
- Communicate effectively to our residents in their homes and demonstrate excellent customer care skills.
- Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance.
- Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures.
- Always wearing personal protective equipment (PPE).
- Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers.
- Report any accidents occurring or dangerous incidents promptly to both Health & Safety and other relevant Managers.
- Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role.
- Demonstrating professional representation of the company through appropriate professional behaviours.
- Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work.
- Adhere to all Hyde Groups policies and procedures.
Where you'll work
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Unit 1
Royal Oak House
Doust Way
Rochester
ME1 1FF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LONDON SOUTH EAST COLLEGES
Training course
Property maintenance operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Plan the sequence of work required to carry out routine property maintenance operations.
- Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
- Comply with statutory health and safety regulations and requirements.
- Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
- Comply with key regulatory and legislative requirements, including building regulations.
- Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
- Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
- Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
- Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
- Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
- Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
- Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
- Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
- Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
- Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
- Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
- Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
- Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
- Select and use technical literature and other sources of information and data to address property maintenance problems.
- Record and report information, using digital and written techniques.
- Inspect own work, ensuring it is delivered to the given specifications.
- Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
- Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
- Provide customer feedback whilst maintaining customer service.
- Escalates issues beyond their level of competence and authority.
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Training schedule
At least 20% of your working hours will be spent training or studying with London South East College.
More training information
An apprenticeship includes regular training with a London Southeast College, once a week of the training will involve attending their classes on campus in Holly Hill and four days a week working with Hyde Housing's property maintenance experts.
Essential qualifications
-
GCSE in:
- English (grade minimum 3 (D) or 4 (C))
- Maths (grade minimum 3 (D) or 4 (C))
-
Functional Skills in:
- English Language - Level 2 (grade Pass)
- Maths - Level 2 (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
- Disclosure and Barring Service (DBS) check is required
- 1 character references is required
- Able to work remotely and towards physical tasks in various locations within 1 hour 30 minutes from our Rochester, Kent office and at height.
Hyde Housing is one of the UK’s leading housing providers, managing homes and communities across London, the South East and surrounding areas. Hyde is committed to providing safe, affordable and high-quality housing, while delivering excellent services to residents. Hyde invests in community support, sustainability and career development opportunities, helping employees build valuable skills and long-term careers within the housing and property maintenance sector.
http://www.hyde-housing.co.uk/ (opens in new tab)
Company benefits
- Access to a annual discretionary bonus payment, dependent on performance (reviewed each year).
- Employee routine health optical and dentist appointments reimbursement plan.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At Hyde apprentices who successfully complete their apprenticeship if performance meets Hyde's expectations should move into a generalist property maintenance operative role.
The contact for this apprenticeship is:
Hyde Housing Association
Kim Glasgow
kim.glasgow@hyde-housing.co.uk
The reference code for this apprenticeship is VAC2000043504.
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