London Borough of Richmond upon Thames
Property Management Officer
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Property Management Officer
Salary Range: £38,976 - £47,229 per annum Position: Permanent – Full Time (36 hours) Location: Putney Bridge Road
Can you deliver first-class service for our homeless families living in temporary accommodation?
The Property Management Team ensures that properties for temporary accommodation residents are suitable and well-maintained. Your key responsibilities include addressing repair issues promptly—with a strong focus on eliminating damp and mould.
You'll join a dynamic service where every day brings new challenges and rewarding opportunities. You'll support vulnerable families while building strong relationships with service users, private landlords, repair teams, and wider service providers.
Your role requires proactive problem-solving—not just on-site, but in the office. You could handle neighbour disputes, repairs, safety concerns, and suitability issues, ensuring families' needs are prioritised. Organisational skills will help you balance case management efficiently.
Alongside, you’ll conduct health and safety inspections, ensuring properties and their surrounding areas are secure for residents.
This role demands resilience as service users often face challenging situations. Empathy and focus on delivering excellent care during difficult times are critical.
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About the Role
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Customer Service Excellence
- Work with vulnerable individuals who may have complex backgrounds. Your ability to listen, support, and remain professional is vital to delivering exceptional service.
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Strong Writing Skills
- Accurately record information on management systems, draft letters, and report updates. Clear, professional writing is essential for communication with residents, stakeholders, and internal teams.
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Basic Property & Homelessness Awareness
- You’ll need to understand health and safety and homeless procedures. Training and on-the-job learning will be provided to build your expertise.
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Proactivity and Organisation
- Ensure efficient case management—taking timely action, maintaining clear communications, and owning your work to exceed expectations.
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Stakeholder Relationships
- Build rapport with diverse clients, including private landlords, council departments, and repair providers, while maintaining professionalism.
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Empathy & Active Listening
- Recognise when service users may be struggling and provide compassionate support.
Essential Qualifications, Skills & Experience
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- Independent, motivated, and people-focused
- Excellent communication skills (written and verbal) to adapt to diverse clients
- Strong customer service track record
- Highly organised with asking priority effectively
- Commitment to quality improvement
Key Considerations
If you’re passionate about improving Richmond & Wandsworth’s services, possess the required skills, and thrive in a busy yet fulfilling environment, this opportunity is for you.
Closed: Sunday 14th June 2026
Shortlisting week commences Week Commencing 15th June 2026 Interviews (dates TBC)
Early closure possible—apply promptly to avoid disappointment.
Additional Information
Richmond & Wandsworth Better Service Partnership is dedicated to inclusive recruitment and equality & diversity—we value diversity to improve service delivery.
As a Disability Confident employer, we support reasonable adjustments throughout recruitment. Our safeguarding policy means all staff must uphold child welfare and vulnerable adult protections, with police checks (DBS) required for some roles.
Benefits include:
- 40 days annual leave (including public holidays)
- Flexible working
- Generous pension scheme
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