Pole Star Group
Property Manager
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On-Call Requirement: Availability for guest check-ins and property-related emergencies on Saturdays as required. (Compensated separately)
Role Overview
We are seeking an organised, proactive, and customer-focused Property Manager to oversee the day-to-day management of our property portfolio. The successful candidate will be responsible for maintaining high standards across all properties, coordinating maintenance and housekeeping teams, managing guest and tenant relationships, and ensuring smooth property operations. We are also looking for an individual to actively grow our existing portfolio.
This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The Property Manager will also be available on an on-call basis on Saturdays to support guest check-ins and address urgent property matters when required.
Key Responsibilities
Property Operations
- Manage the day-to-day operations of the property portfolio.
- Conduct regular property inspections to ensure properties are maintained to a high standard. Occasional travel required for this.
- Coordinate repairs, maintenance, and refurbishment works with contractors and suppliers.
- Monitor property compliance, including health and safety requirements, certifications, and licensing obligations.
- Maintain accurate property records and documentation.
Business Development
- As part of the role, the Property Manager will actively contribute to the growth of the property portfolio by identifying and pursuing new business opportunities.
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Responsibilities Include
- Proactively seeking new landlords and property owners to expand the managed portfolio.
- Building and maintaining strong relationships with existing landlords, developers, estate agents, and other referral partners.
- Identifying opportunities to secure new rental properties.
- Assisting in marketing vacant properties to attract suitable tenants.
- Conducting property viewings and presenting the benefits of the company's management services to prospective landlords.
- Supporting the delivery of occupancy, portfolio growth, and revenue targets through proactive business development activities.
Guest & Tenant Management
- Act as the primary point of contact for guests, tenants, owners, and contractors.
- Handle enquiries, complaints, and issues promptly and professionally.
- Coordinate guest arrivals and departures, ensuring a seamless experience.
- Manage guest check-ins and support weekend arrivals when required.
- Ensure exceptional customer service standards are maintained at all times.
Housekeeping & Maintenance Coordination
- Schedule and oversee housekeeping teams to ensure properties are prepared and maintained to company standards.
- Coordinate maintenance schedules and emergency repairs.
- Monitor contractor performance and service quality.
- Manage inventory of property supplies, furnishings, and consumables.
Administrative Duties
- Maintain booking systems, calendars, and property management software.
- Prepare reports on occupancy, maintenance issues, and operational performance.
On-Call Responsibilities
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- Be available on Saturdays for guest check-ins, late arrivals, and urgent property issues as required.
- Respond promptly to emergency maintenance or operational matters outside normal working hours when necessary.
- Coordinate solutions to minimise disruption to guests and protect company assets.
Essential Skills & Experience
- Previous experience in property management, hospitality, serviced accommodation, or a similar operational role.
- Strong organisational and time-management skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple properties and priorities simultaneously.
- Proficiency in Microsoft Office and property management systems.
- Full UK driving licence and access to a vehicle.
Desirable
- Experience managing holiday lets or short-term rental properties.
- Knowledge of property compliance and health & safety regulations.
- Experience coordinating contractors and maintenance teams.
- Understanding of booking platforms such as Airbnb.
Personal Attributes
- Highly organised and detail-oriented.
- Professional and approachable manner.
- Problem-solving mindset with the ability to work independently.
- Flexible and adaptable to changing operational needs.
- Reliable, trustworthy, and capable of taking ownership of responsibilities.
Benefits
- Competitive salary.
- Company pension scheme.
- Paid holiday entitlement.
- Opportunities for professional development and career progression.
- Mileage allowance/business travel reimbursement (where applicable).
- Company phone and laptop
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