Job Title: Property Manager

Location: Becket House, Worthing

Brand: Leaders

Salary: up to £28,000 OTE

Hours: Monday to Friday 9am - 5:30pm

About Leaders:

Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Worthing. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• Provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants' maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
• Updating all parties on a regular basis by both phone, email, or text and logging notes.
• To make regular ‘well being’ calls to the landlord.
• Working with the property management team to ensure that all works are completed and invoiced within 21 days and updating customers on progress.
• Working with the property management team to ensure that all mandatory compliance/legislation is in place on all properties, if this has not occurred, to ensure that company process has been followed.
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and timeframes.
• Dealing with non-managed deposits who are part of the No Deposit Scheme.
• To ensure the check-out process is followed and communication is sent out within the company process via the Depositary site.
• To work with the team leaders, head of centres, and branch network to understand the reason for any lost units.
• To maintain high levels of communication to internal and external customers.