Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Management of a number of properties within a designated geographical patch and provide operational support and cover to other colleagues across group portfolio.
• Carry out a program of property inspections to identify defects, prioritise their action and ensure action is undertaken in an agreed / appropriate timescales), removing hazards and ensuring any installed equipment to protect people safety or the building is working correctly to a range of Group properties.
• Undertake functional / operational safety checks to ensure installed equipment is in full working order to maintain compliance with risk and health and safety protocols.
• Record outcomes of inspections and functional/operational checks, assess any hazards and determine the appropriate action and timescale to mitigate any risks.
• A proactive approach to the management of repairs, This will include, reporting emergency repairs through customer service centre and Compliance Management Teams. Routine repairs will be recorded via the Total Mobile on site application which will need to be followed up accordingly where required.
• Manage and track any Safety Escalations, this may include any out of service fire safety equipment, lifting equipment and Interference with Goods Act 1977 (TORT) items.
• Responsible for ensuring work carried out on our properties are completed to an acceptable standard, (Cost & quality of the services), including communal repairs, grounds maintenance and communal cleaning and other service contracts to low-risk properties.
• Accompany Building Safety Managers (BSM’s) to customer engagement events to provide an overview of the performance of a given property and discuss any customer concerns.
• Oversee planning and execution of day-to-day operations, maintenance and inspections of the properties in your patch.
• Escalate any building safety risks/concerns to the Team Leader within set timescales, and using agreed reporting tools, to enable remedial action to be carried out to mitigate risks identified.
• Support completion of dynamic risk assessment of buildings to determine the appropriate risk level and frequency of inspection, including data & information collection.
• Maintain accurate records using appropriate systems, ensuring the integrity and quality of building safety inspection data, to enable regular analysis to be carried out and reporting to be completed as required, including progress against key performance indicators.
• Liaise with internal and external stakeholders and residents colleagues to resolve communal issues while delivering excellent customer service, ensuring high rates of satisfaction to minimise complaints and obtain a basic understanding of service charge budgets and explain these to customers.
• Distribute customer communications and collect information on other asset services functions as and when required, to support Group objectives.
• Identify and communicate block access requirements and provide assistance, when necessary, to arrange access for compliance works to be carried out. Where access to individual flats is required for compliance works, liaising with customers/housing services will be required.
• Follow agreed internal business processes, adhering to relevant regulatory, statutory and compliance frameworks to ensure effective inspections are carried out on behalf of the Group.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential

Knowledge, Skills and Experience

• Valid UK driving licence.
• Experience of successfully undertaking the role of Building Safety / Compliance Inspector, Property/Building Manager within a similar organisation.
• Effective stakeholder management, both internally and external to the organisation.
• Proficient in the use of IT systems including MS Office and Outlook.
• Evidence of accurately reviewing, collating, and recording a variety of data for meaningful analysis.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Excellent team player who can work flexibly to meet business requirements. Self-motivated and organised with the ability to plan & prioritise work against deadlines.
• Excellent communication skills
• Ability to use own initiative and judgement and to work collaboratively.
• Currently hold or Willingness to complete level 3 Fire/nebosh Health and Safety /IRPM property management qualification or equivalent.

Desirable

• Property management experience including managing blocks in mixed tenure environment
• Knowledge of Compliance Information and Communications Technology (ICT) systems including Housing Management Systems e.g., Open Housing management, C365,
• Promaster, and Capita software systems.
• Experience of problem solving and implementing innovative solutions.
• Proven track record of monitoring risk and health and safety compliance and carrying out inspections within a housing environment.
• Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations and carrying out risk assessments within a housing environment.
• Experience in the use of ‘handheld’ tablet devices.