McCarthy & Stone
Property Manager
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Property Manager
Property Manager – Retirement Living
Location: Buckinghamshire & Bedfordshire Working Arrangement: Hybrid Salary & Benefits: Competitive Salary + Bonus + Company Car/Car Allowance + Excellent Benefits
Are you an experienced multi-site Property Operations Manager who thrives on leading people, delivering exceptional customer service, and creating outstanding communities?
At McCarthy Stone, we're looking for an experienced Property Manager to lead a team of House Managers across our Retirement Living developments in Buckinghamshire and Bedfordshire. This is a rewarding leadership role where you’ll have the opportunity to make a genuine difference to the lives of our homeowners while developing high-performing teams and ensuring operational excellence.
About the Role
Reporting to the Divisional Director of Operations, you’ll be responsible for:
- The overall performance of multiple Retirement Living developments
- Leading your team to deliver outstanding customer experiences
- Maintaining high standards of compliance
- Achieving key business objectives
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Responsibilities
- Leading, coaching, and developing a team of House Managers across multiple locations
- Creating vibrant, welcoming retirement communities where homeowners can enjoy an active and fulfilling lifestyle
- Driving excellent customer satisfaction, including maintaining a high Net Promoter Score (NPS)
- Ensuring developments are safe, compliant, and maintained to the highest standards
- Managing budgets, performance reporting, and continuous improvement initiatives
- Collaborating with internal teams and external partners to deliver an exceptional homeowner experience
- Supporting your team through performance management, coaching, and ongoing development
- Taking part in a monthly out-of-hours emergency rota (additional payment provided)
Requirements
We’re looking for someone with:
- Experience managing multiple sites within property management, retirement living, housing, or a similar customer-focused environment
- A management qualification at RQF Level 5 (or equivalent), with a commitment to continuous professional development (desirable)
- Proven experience leading and developing remote or hybrid teams
- A passion for delivering outstanding customer service
- Strong knowledge of health & safety, compliance, and operational best practice
- Excellent communication, coaching, and influencing skills
- Commercial awareness, including experience managing budgets and performance
- Confidence in managing complex situations, investigations, and complaint resolution
- Good IT skills, including Microsoft Office
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Benefits
At McCarthy Stone, our purpose is to help people enjoy later life. In return, we offer:
- 24 days annual leave, rising to 28 days with length of service
- Company car or car allowance
- Life Insurance
- Company pension scheme
- The opportunity to stay in our guest suites across the UK at a discounted rate
- Discount rates on our apartments
- Career development opportunities
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