Purpose of the Role

The Property Manager (PM) will be a key member of the management team at White City Place. You will have responsibility for a segment within the estate, managing the service charge and tenants, as well as the day-to-day operations. Shaping the ethos and culture, building on the directives outlined by the client, to deliver a world-class workplace campus by overseeing the delivery of facilities services to occupiers to best practice standards defined by Savills and is expected to understand the business objectives of the investment.

Key Responsibilities

• Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement).
• Delivery of ‘Instinct’ (customer experience) operational initiatives across all areas in close liaison with our service partners.
• Ensure that on-site management of the building is undertaken in accordance with Savills policies, processes, and procedures as defined on the Process Hub site (Compass).
• Liaise with occupiers’ representatives referring matters upwards only if they cannot be resolved.
• Have an awareness of the Savills Complaints Handling Procedures and ability to lead on resolving tenant disputes in-house where possible.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building and car parking facilities, in support of the SPM of any occupier matters that may influence property valuation/investment.
• Setting initial budget and management of the service charge, quarterly variance reporting, contractor invoicing and have a sound understanding of reconciliation matters to agreed accounting practices.
• Build a strong working relationship with engineering colleagues to deliver the needs for the property under your management.
• Assist in the procurement of all supplies and services at the property in accordance with the Savills procurement program. This will include the use of accredited contractors only, usually based on framework agreements and Savills’ purchase ordering systems. Monitor contractor performance against agreed standards.
• Oversee and manage the activities and performance of service partners with respect to the property under your management.
• Act as an ambassador for White City Place to ensure a positive experience for all site users (including but not limited to: tenants, visitors, etc.)
• Assist the building’s Social Responsible Management’ (H&S and environmental/sustainability) activities.
• Instruct and manage minor project works as and when required and in accordance with the agreed SLAs.
• Manage the tenant fitout and license to alter (LTA) process and liaise with engineering colleagues to ensure compliance and a smooth process for tenants.
• Maintain, test, and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills.
• Assist in the monitoring of vacant/void property in conjunction with the Client’s insurance policy, as well as taking ownership of lodging insurance claims where necessary.
• Ensure the building(s) under your management are meeting the client’s extensive ESG targets.
• Carry out building inspections and reviews in accordance with the site programme issued by SMR. Assist in the arrangement and oversight of stakeholder visits when required.
• Manage the web-based building helpdesk and WCP Portal facilities.
• Oversee internal and external reporting for the property under your management to colleagues, the client and investors.
• Liaise and lead the place-shaping team to design and create a welcoming and exciting space that tenants want to come and work in with a range of occupier and community focused events and activities.
• Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours.
• Create a platform to deliver social value benefits and deliver opportunities for tenants to engage with the community.
• Take ownership of the Savills and Client’s vision and values ensuring that they are fully integrated into all of the building services.
• Work with the site team, client and service partners to come up with initiatives and innovations to constantly improve processes and delivery of services for the estate.
• Participate and contribute to site-wide forums, discussions and network events.
• Contribute to the ongoing development of a positive, confident, high-performing site-wide team.