Places for People
Property Manager
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About the Role
Residential Management Group (RMG), a market leading Property Management Company is looking for a Property Manager, experienced within the Property management sector and a passion for delivering outstanding customer service to our clients.
This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager, you're equipped with the best support to deliver a property management service that is second to none.
Location
You'll be based conveniently to cover your portfolio across Edinburgh and the Lothians. This will be a blend of home working, office visits and on-site attendance across your portfolio.
Key Responsibilities
- Managing an established residential portfolio of blocks and estates, you will utilise your sound knowledge of the Property Factors code of conduct, the governance around property management and your experience of managing complex developments whilst providing outstanding customer service.
- Managing a residential property portfolio consisting of residential blocks and new estates, being the main point of contact for property owners for any issues relating to their development i.e. repairs, cleaning, gardening, invoice queries etc.
- Completing and documenting regular development inspections.
- Managing service contracts and resolving any issues that may arise, instructing maintenance requests and ensuring works are completed satisfactorily.
- Attending resident meetings.
- Resolution of complaints within the SLA timescales.
- Responding to all owner communication within SLA timescales.
- Approving of contractors invoices.
- Resolving any owner invoice queries.
Qualifications and Skills
- Factor / Property Manager experience.
- ATPI/AIRPM qualification (preferred, or a willingness to study).
- Excellent organisational skills with a proactive approach.
- Strong communication skills with the ability to build and maintain relationships with all internal and external clients.
- Strong customer service skills.
- Professional outlook.
- A full UK driving licence and car.
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Benefits
- 27 days holiday plus all Bank Holidays.
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services.
- Sponsorship for study and professional qualifications (up to 4 study days).
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
- Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!
Application Process
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5-minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
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Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Diversity and Inclusion
Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent - Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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