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Job Introduction
Are you looking for an opportunity to help shape and deliver some of the most exciting strategic projects across the business as well as shape and enhance how we manage our property operations and contracts?
If the answer is ‘yes’, then you’re exactly who we’re looking for!
A Bit About The Role
As a PMO Project Manager, you will play a pivotal role in supporting the successful delivery of strategic programmes and projects across the Masterplan portfolio as well as ensuring effective governance across all projects, contracts, and property business areas—driving consistency, governance, transparency and delivery excellence.
This is a key role in supporting the delivery of Selfridges’ strategic Masterplan projects. You’ll provide day-to-day project management, governance, reporting, planning and coordination support across multiple programmes and workstreams along with governance support across projects and operational activities, manage key contract administration processes, and coordinate between internal teams and external partners. Working closely with Project Managers, business stakeholders, consultants and suppliers, you’ll help ensure projects are delivered efficiently, transparently and in line with agreed objectives, budgets and timelines.
Governance of Projects
- Ensure effective control and organisation of all project documentation.
- Prepare and maintain consolidated trackers for project compliance and governance.
- Support the saving and archiving of project documentation on secure systems and SharePoint.
- Attend governance, steering and project meetings, recording minutes, actions and decisions.
- Monitor project compliance against agreed governance standards and escalate risks where appropriate.
- Support the production, recording and circulation of project reports and governance documentation.
- Liaise with internal and external stakeholders throughout the project lifecycle to maintain governance standards.
- Assist teams in producing and analysing project performance, budget and milestone reports.
Project Planning & Delivery
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- Support the mobilisation, planning and delivery of projects from initial brief through to completion using the RIBA Plan of Work and construction project lifecycle.
- Ensure projects and workstreams are appropriately scoped, resourced, planned and tracked.
- Monitor progress against milestones, budgets and deliverables, providing timely updates to stakeholders.
- Track project performance and maintain a real-time view of portfolio status, priorities and dependencies.
- Support development of business cases, project proposals and project initiation documentation.
- Analyse project requests and information to ensure adequate detail and alignment with business objectives.
- Assist teams with preparing, processing, and tracking contractor and supplier orders and payments.
- Assist teams in producing and analysing order and spend reports.
Reporting & Decision Support
- Prepare and coordinate project reporting for senior leadership and governance forums.
- Produce portfolio dashboards, executive summaries, presentations and status reports.
- Support preparation of steering committee materials and stakeholder communications.
- Identify cross-project dependencies, risks and opportunities to support decision-making.
- Maintain contract trackers to monitor performance, expirations, and renewals, escalating risks or non-compliance where necessary.
- Maintain and continuously improve PMO reporting outputs and governance processes.
Communication
- Communicate effectively and proactively with internal stakeholders and external partners.
- Provide timely updates on project progress, governance actions, risks and key decisions.
- Build and maintain strong relationships with colleagues, consultants, contractors and business stakeholders.
- Coordinate project meetings, workshops and governance forums, ensuring actions are tracked to completion.
Office Administration
- Maintain project workspaces, SharePoint sites, trackers and document repositories.
- Support preparation and maintenance of project execution plans and governance documentation.
- Book and prepare project meetings, circulating agendas, supporting files and minutes.
- Manage action logs, decision logs and project records, ensuring information remains accurate and accessible.
- Support onboarding activities and knowledge sharing across project teams.
- Manage and action PMO correspondence and shared mailboxes
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Business Goals and Brand Values
- Promote and embed Selfridges’ values across projects, programmes and stakeholder interactions.
- Support business goals through strong governance, effective project delivery and continuous improvement.
- Champion best practice project management disciplines and PMO standards.
- Participate in initiatives that promote collaboration, innovation and sustainability across the business.
A Bit About You
- Excellent project coordination, governance and administration skills with strong attention to detail.
- Experience within a PMO, project management, transformation, property, construction or retail environment.
- Knowledge and understanding of the RIBA Plan of Work and construction project lifecycle, with experience supporting projects through various RIBA stages from concept and design through to delivery and handover.
- Understanding of Mechanical & Electrical (M&E) systems and infrastructure projects, with the ability to coordinate activities, track dependencies, and support governance and reporting across multidisciplinary teams.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent communication and stakeholder management skills.
- Proactive, self-motivated and capable of working both independently and collaboratively.
- Strong analytical and problem-solving skills with the ability to identify risks and dependencies.
- Experience maintaining trackers and governance documentation.
- Advanced Microsoft Office skills including Excel, PowerPoint, Word, Projects and SharePoint.
- Comfortable working in a fast-paced environment whilst maintaining high standards.
- Professional attitude and commitment to delivering quality outcomes.
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