Oyster
Property Services Manager
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Lead a high-impact repairs service and take ownership of complex disrepair cases from day one.
Property Services Manager
Role: Property Services Manager Rate: £375 - £400 per day (dependent on experience) Contract Type: Interim, Full-time Contract Length: 3–6 months initial Working Arrangements: Primarily office-based with some flexibility once established
Property Services Manager – Overview
A social housing provider is seeking an experienced Property Services Manager to oversee a busy reactive repairs service during a key transitional period. This role requires a confident and capable leader who can manage high volumes of disrepair, complaints and damp and mould cases while maintaining service delivery and supporting team performance. Working closely with the current postholder, this position offers the opportunity to lead from the front and make an immediate impact, with potential to apply for a permanent role.
Property Services Manager – Key Responsibilities
Lead and manage a team delivering day-to-day reactive repairs across housing stock. Oversee a high volume of disrepair cases, including those progressing towards legal action. Manage complaints, including Stage 2 investigations and Ombudsman enquiries. Provide oversight and direction on damp and mould cases, ensuring compliance with current legislation. Liaise with legal teams and provide input on liability, damages and case resolution. Oversee aids and adaptations processes in collaboration with local authority partners. Monitor contractor performance and challenge variation requests to ensure value for money. Carry out site inspections for complex, high-risk or escalated cases. Manage team performance through regular one-to-ones and structured oversight.
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Property Services Manager – Applicant Essentials
Essential
Strong background in reactive repairs within a social housing provider. Experience managing disrepair and complaints cases at a senior level. Knowledge of housing legislation including HHSRS and damp and mould requirements. Experience liaising with legal teams on disrepair matters. Proven ability to manage teams within a fast-paced environment. Strong communication and stakeholder engagement skills.
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Desirable
Previous management experience or stepping up from a Senior Surveyor role. Experience managing adaptations processes. Knowledge of contractor performance management and cost control.
How do I apply for this Property Services Manager position?
If this Property Services Manager role is of interest to you, or you know someone who might be a good fit for this Property Services Manager position, click apply and enter your details with your updated CV.
Alternatively, you can directly email sam.taylor@oysterpartnership.com
We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process, so feel free to apply in any way that suits you, via WhatsApp, video message or CV, the more creative the better.
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