ARAG Legal Services UK
Proposition Manager
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Help Shape the Future of Legal Services at ARAG
Are you curious about what customers will need next? Do you enjoy turning insights into ideas, and ideas into propositions that deliver real value?
We're looking for a Proposition Manager to join our growing Propositions team and help shape the future of ARAG's products, services, and customer experiences.
You'll work at the heart of the business, bringing together customer insight, commercial thinking, and innovation to create propositions that drive growth and make a genuine difference to people's lives.
What You'll Be Doing:
- Developing new propositions and enhancing existing ones
- Turning customer, market, and partner insights into compelling business cases
- Working with business partners and internal teams to co-create innovative solutions
- Improving customer journeys and delivering better outcomes
- Spotting market trends, emerging opportunities, and future customer needs
- Helping shape and continuously improve our New Product Development process
- Ensuring propositions meet Consumer Duty requirements and deliver fair value to customers
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Key experience needed:
- Experience in developing and managing propositions, including both new product development and enhancement of existing offerings.
- Strong understanding of customer-centric design principles and methods to enhance customer experience.
- Proven ability to build insight-driven business cases that support revenue growth and strategic objectives
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We're less interested in job titles and more interested in people who can:
- Think strategically and act commercially
- Turn complex ideas into simple, compelling propositions
- Build strong relationships and influence stakeholders
- Bring curiosity, creativity, and fresh thinking
- Use insight and evidence to support decision-making
- Balance innovation with customer and regulatory expectations
- Thrive in a collaborative, fast-moving environment
If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you meet all the criteria listed above.
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