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Proposition Technical Manager
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
Role title: Proposition Technical Manager (Internal)
Department and team: Individual Life & Pensions - Proposition Team
Role reports to: Head of Proposition Integrity and Technical Excellence
Job Level: Manager/ Expert
Proposition Technical Manager
Proposition Technical Manager role within the Proposition Team, forming part of a newly established internal facing technical team. The role supports technical integrity across IL&P (Individual Life & Pensions) propositions, providing oversight and input into product development, regulatory implementation, and operational change. It works closely with proposition, risk, compliance, and operations teams to ensure that customer outcomes and technical robustness are maintained. This role forms part of a broader operating model change to strengthen internal technical capability and governance.
Key responsibilities
- Provide expert direction, insight, and guidance to internal stakeholders to ensure relevant stakeholders' business integrity and compliance with legislation, regulation, and industry best practice within the area of specialism, e.g., bonds, ISA, tax, trusts, pensions, and annuities.
- Primary stakeholders: Open Propositions, Prudential International, and Operations, with other stakeholders as appropriate.
- Monitor the legislative/regulatory landscape, HMRC, and industry practice to identify potential areas of risk, opportunity, or change impacting M&G and ensuring relevant stakeholders are informed of the same, as required. Primarily but not exclusively, the integrity of our propositions and ability to operate compliantly.
- Analysis and impact assessment of relevant legislative change from consultation through to final regulations and subsequent change.
- Assisting in the formulation of a common M&G view of legislative positions and best practice.
- Provide technical input to M&G consultation responses, whether directly or through relevant industry bodies, with a focus on proposition integrity and operational impacts of change.
- Engage with industry bodies (e.g., ABI, SPC), government, and regulators to help influence outcomes aligned with M&G’s position, as required.
- Provide technical consultancy and support to:
- Operations areas, including complaints, in the resolution of complex case work.
- Proposition-led projects, including design delivery and BAU maintenance, as required.
- Mandatory change projects impacting primary stakeholders notifiable event resolution teams.
- Provision of an M&G internal facing technical helpdesk for operational and proposition support.
- Communication of ad-hoc regulatory tax changes to operational technical teams and technical SMEs, where not specifically covered by a dedicated mandatory change project.
- Work with marketing and other relevant stakeholders to ensure that formal product documentation, trust documentation, and literature (includes T&Cs, KFDs, Product profiles, application wording, and declarations (paper-based and online technical wording content), ABS, and quote template wording) are technically accurate and fit for purpose.
- Technical approval of operational processes and procedures, as required.
- Lead and manage tasks and technical deliverables allocated to them by the Head of Proposition Integrity and Technical Excellence to ensure the technical team are delivering in support of the strategic priorities of in particular, their primary stakeholders, and other stakeholders as appropriate.
- Cross-functional collaboration with other key stakeholder areas, e.g., Transformation, Risk, closed propositions, as required.
- Support the work of the Proposition Technical (External) Team where appropriate.
- To deputise for Head of Proposition Integrity and Technical Excellence where appropriate.
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Key skillsets, knowledge, and experience
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Knowledge
- Substantial understanding of tax legislation and the regulatory environment, and risk framework, related directly to individual life and pension products (including pensions, ISAs, investment bonds (and related trusts), annuities, platform, and investment propositions).
- Substantial knowledge of regulatory issues and able to advise on appropriate action both from an operational, manufacturer, and distributer perspective when considering new legislation, regulation, and evolving industry practices.
- Working knowledge of legislation and regulation governing the provision of financial planning advice.
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Experience statements:
- Significant experience and knowledge of all aspects of legislation, regulation, and industry practice relevant to individual life and pension products affecting:
- Technical proposition development (essential)
- Product management (essential)
- Transformation change (essential)
- Administration and operations (essential)
- Provision of financial advice (desirable)
- Distribution and advisory processes (desirable)
- Experience and understanding of the impacts of regulatory and tax changes, with the ability to focus on technical/tax risk identification, mitigation, and ensuring technical integrity related directly to all aspects of individual life and pension products. (essential)
- Experience of working with and influencing stakeholders of all levels throughout the business to achieve strategic objectives (desirable)
- Knowledge of products and systems (desirable)
- Experience of provision of technical expertise to both internal and external customers (essential)
- Experience of delivering training to stakeholders of all abilities (desirable)
- Significant experience and knowledge of all aspects of legislation, regulation, and industry practice relevant to individual life and pension products affecting:
-
Personal attribute/skills:
- Strong communication skills, with the ability to explain complex technical subjects clearly to stakeholders of all levels and varying technical knowledge (essential)
- Analytical, numerate, and able to challenge appropriately while applying sound judgement to business analysis and decision-making (essential)
- Proven ability to interpret product rules, scheme rules, legislation, and regulation, and to advise on appropriate action from both perspectives: Manufacturer (essential) operator (essential) distributor (essential) financial planning (desirable)
- Ability to identify, assess, and help mitigate technical risks, while recognizing emerging opportunities and threats (essential)
- Collaborative and curious approach, with the confidence to work constructively with internal and external stakeholders, including third-party providers, to develop pragmatic solutions and a common technical view (essential)
- Sound understanding of life and pensions products, the wider industry landscape, competitor activity, and the regulatory environment (essential)
- Proven experience within the life and pensions industry in the relevant area of specialism (essential)
- Acts as a credible role model internally and externally (essential)
- Ability to design and deliver effective training and presentations for internal stakeholders and wider audiences (desirable)
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- Qualifications:
- FPMI/APMI, FPFS/APFS (Chartered Financial Planner), relevant degree or equivalent, or actively working towards. Relevant experience will also be taken into account.
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future.
Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
- Health & Protection cover including Private Healthcare, Critical Illness cover, and Life Assurance for you, with family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration.
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