Royal London
Protection Agency Consultant
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Protection Agency Consultant
Protection Agency Consultant – Permanent Role
Edinburgh – Hybrid (50% office-based, 50% home working)
Are you ready to take your next step at Royal London?
Support our growth, deepen your experience working with Independent Financial Advisors (IFAs), and make a meaningful impact in this key role. As a Protection Agency Consultant, you’ll build and strengthen partnerships, act as our leading liaison for advisors, and ensure smooth collaboration with our Royal London Sales teams.
This opportunity is perfect for those looking to develop within sales and advisory support, while gaining valuable insights into how we help advisors thrive.
About The Role
Key Responsibilities
You’ll be the trusted first point of contact for advisors, owning every interaction from initial query right through to resolution—ensuring advillance feedback and seamless service delivery.
- Manage agency relationships with professionalism and initiative, building lasting partnerships with IFAs and Sales teams.
- Deliver end-to-end support for advisors, minimising hand-offs and providing a tailored, high-quality experience.
- Improve the customer journey by understanding Royal London’s metrics and using them to guide decision-making.
- Manipulate autonomously within established frameworks while adapting to ad hoc tasks efficiently.
- Drive continuous improvement by sharing knowledge and expertise with colleagues to further refine processes.
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Ideal Skills & Expertise
- Strong customer service ethic with a passion for exceeded advisor satisfaction and retention.
- Excellent communication skills—able to articulate complex information clearly, professionally, and empathetically.
- Fast-paced professional who thrives with multi-tasking and prioritising demands.
- Admin or servicing experience, ideally with a background in working directly with financial advisers.
- Proficient in Microsoft Office (Word, Excel, Outlook) to help manage advice requests and administrative tasks efficiently.
About You
What We’re Looking For
- A confident communicator with a customer-focused attitude—availability to solve advancers needs with sincerity.
- Empathic and resilient— able to navigate sometimes complex or challenging requests while remaining professional.
- Self-motivated with initiative— taking ownership to deliver improvement and anticipate solutions.
Why Join Royal London?
- A mutual philosophy – we’re majority owned by our customers, not shareholders, so success wouldn’t measure like a traditional corporate.
- Career progression: A pathway to develop your skills within sales and advisory support and closer work with Financial Advisors.
- A purpose-driven workforce; we help millions of people fund, plan and grow for their future, ensuring meaningful work.
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Our Commitment to You
People Promise
We prioritise an environment that’s inclusive, responsible, enjoyable and fulfilling—teaming up to achieve exceptional results in a role where every contribution matters.
Our values embody our culture:
- Empowered – we speak up, embrace innovation, and dare to challenge.
- Trustworthy – we uphold honesty, integrity, and do what we say.
- Collaborate – we respect each other’s input and work together seamlessly.
- Achieve – fuelled by passion, drive and teamwork.
Workplace Benefits
- **Enjoying life outside work”— we balance ambition with flexibility:
- 28 days’ paid annual leave (plus public holidays).
- 14% employer pension match—capped at GMP levels.
- Private medical insurance— available to support your wellbeing.
Inclusion, Diversity & Belonging
We celebrate difference and actively encourage a culture where everyone can succeed—whatever their background or orientation. At Royal London, we recognise and value the strength of diverse talents, perspectives, and experiences.
Join us in shaping the future of financial advice—where your talent directly supports real advisory networks.
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