Raffles Hotels & Resorts
Public Area Attendant
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Public Area Attendant
Housekeeper (Public Areas) – Raffles London
Company Description
The Raffles London – Operating within The OWO (Old War Office) and The OWO Residences by Raffles, this iconic 120-room flagship hotel, plus a collection of 85 branded residences, includes 12 restaurants and bars (featuring signaturechef Mauro Colagreco), The Guerlain Spa and Pillar Wellness, and a 600-capacity grand ballroom.
Scope of the Position
You will ensure cleanliness, orderliness, and high standards across public areas while contributing to a positive guest experience in line with Raffles London’s operational procedures.
Working closely with the Senior Housekeeper and Assistant Executive Housekeeper, you will oversee all aspects of cleaning across the hotel and residences, both front of house and back of house, collaborating seamlessly with other departments to exceed guest expectations.
Responsibilities
Core Operations
- Follow the daily task list for maintaining hotel and residence public areas, adjusting cleaning frequency based on guest occupancy.
- Balance priority and non-priority tasks efficiently to ensure thriving standards.
- Stay updated on hotel events, occupancy levels, and outlet bookings to tailor service accordingly.
- Clean public areas, restaurant zones, guest and staff toilets using Raffles’ Standard Operating Procedures.
- Use approved cleaning chemicals and ensure proper stocking of supply areas.
- Report loss/damage to linen, furniture, fixtures, or equipment via Nowcross and follow up with Housekeeping Department.
- Promptly address technical issues, stains, and maintenance needs through Nowcross.
- Conduct regular deep cleaning per department guidelines.
- Provide polite, proactive guest assistance with up-to-date knowledge of hotel facilities and outlet hours.
- Accept handovers of lost property to the Security Department.
- Perform additional duties in the absence of line management, including cross-department work.
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Health & Safety
- Immediately report all hazards and ensure compliance with preventive measures.
- Maintain full awareness of Fire, Emergency, and Bomb procedures.
- Uphold health and safety standards to protect personnel and property, anticipating risks.
This position may evolve based on operational needs; updates will be discussed with the employee.
Qualifications, Skills & Experience
Essential
✔ Exceptional cleaning and attention to detail, with an unwavering commitment to excellence. ✔ Strong work ethic and enthusiasm for delivering top-tier guest service. ✔ Ability to work collaboratively and professionally as part of a team. ✔ Proven ability to maintain service quality under pressure while presenting well. ✔ Outstanding communication and customer service skills (written & spoken). ✔ Strong time management with the ability to multi-task efficiently. ✔ Willingness to adhere to 24/7 operational rotations as required.
Desirable
✖ Previous experience in a luxury hotel (LQA, Forbes 5-Star, or equivalent standards).
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Why Join Raffles London?
prehistinctionbprehistoric) (part of Accor) to exceptional, industry-leading benefits, including:
📅 35 days holiday (28 + a bonus day annually for up to 5 years of service). 🍽️ Free staff meals while on duty. 👕 Free dry cleaning for uniforms. 💼 Employer pension contribution (3%). 🏥 Enhanced sick pay, maternity/paternity/adoption leave, and life assurance (1x salary). 💡 Employee Assistance Programme (virtual GP, financial advice, (smile eye? servicesthat support well-being. 🚲 Season ticket loans & Cycle to Work Scheme. 🎁 Colleague gifting for special occasions. ✈ Paid moving/donation leave to honour personal or charitable commitments. 🌍 Learning & development programmes tailored to your career growth. 🎉 Fun work events (pub quizzes, runs, parties). 💳 Employee Discount Card for up to 30% off worldwide Accor & Raffles F&B outlets. 🌐 Worldwide career opportunities across Accor’s diverse portfolio.
Raffles Values
We embody the following principles:
- Respect – Valuing individuality, fairness, and dignity in all interactions.
- Belonging – Celebrating differences, fostering teamwork, and standing together.
- Integrity – Building trust through authenticity in every action.
- Empowerment – Encouraging initiative to create unforgettable guest experiences.
- Excellence – Cherishing connections to make every person feel appreciated.
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