Balfour Beatty plc
Public Liaison Officer (Liverpool)
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Public Liaison Officer (Liverpool)
About The Role
At Balfour Beatty, we shape and deliver vital infrastructure projects that connect communities and create lasting social value. We are looking for a proactive and community-focused Public Liaison Officer to join our Regional Civils team.
This is an exciting opportunity for someone with strong communication and stakeholder engagement skills who is passionate about building positive relationships and making a real impact within local communities.
As Public Liaison Officer, you will act as the key point of contact between the project based in Sefton and the local community, ensuring clear, professional, and timely communication throughout all stages of the project.
You will play a vital role in supporting stakeholder engagement, managing reputational risk, and helping deliver meaningful social value outcomes.
What You’ll Be Doing
As a Public Liaison Officer, you will:
- Act as the primary contact for community queries, concerns, and complaints, ensuring prompt and professional responses.
- Build and maintain positive relationships with residents, local authorities, schools, businesses, and external stakeholders.
- Produuce communication materials, including newsletters, project updates, notices, and community briefings.
- Ensure accurate and timely communication of project information and activities.
- Support compliance with industry schemes and standards, including Considerate Constructors requirements.
- Record, monitor, and report on stakeholder engagement activities and outcomes.
- Collaborate with internal project teams to align communications with project milestones and construction activities.
- Support the management of local reputational risk through effective engagement and communication.
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Who We’re Looking For
You will have:
- Previous experience in stakeholder engagement, community relations, communications, or public liaison.
- Excellent written and verbal communication skills.
- Strong interpersonal skills, with the ability to build relationships at all levels.
- The ability to manage sensitive situations professionally and confidently.
- Strong organisational skills, with the ability to manage multiple priorities.
- Experience producing communication and engagement materials.
- Knowledge of social value delivery and reporting would be advantageous.
- Experience within construction, infrastructure, or civil engineering environments is desirable but not essential.
Why Work For Us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects, developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Benefits
Aside from contributing to projects that make life better for millions, we offer a full range of benefits tailored to your life. Here are some of our key offerings:
- Smart working flexibility, including staggered start/finish times and up to 40% remote working (where roles allow).
- 25 days paid annual leave (pro rata).
- Family-friendly policies, including:
- 28 weeks full salary for maternity/adoption leave.
- 4 weeks full pay for paternity/partners leave.
- Pension scheme, share incentive plan, volunteering leave, recognition schemes, and more.
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About Us
With a strong track record of delivery, our civils teams connect communities through infrastructure projects in highways, public realm, rail, flood and coastal defence, and the industrial sector across England and Wales.
Diversity and Inclusion
At Balfour Beatty, we believe diversity and inclusion are essential for a successful and dynamic workplace.
We actively support initiatives and programs through:
- Our Value Everyone Diversity and Inclusion Strategy and Action Plan.
- Membership with WISE, enei, Business Disability Forum, and the Association for Black and Minority Ethnic Engineers (AFBE).
- Our commitment to long-term sustainable actions on Black Inclusion, per the Audeliss and Involve Open Letter.
- Recognition as a Gold Award holder in the UK Ministry of Defence Employer Recognition Scheme, with encouragement for applications from armed forces personnel, veterans, and reservists.
As a Disability Confident Employer, we are committed to:
- Working with individuals who have disabilities and long-term health conditions.
- Providing applicants with a disability an interview if they meet the minimum requirements for the role.
For more details, visit: Disability Confident Campaign.
For feedback on our resourcing process, please email: candidaterecruitmentqueries@balfourbeatty.com.
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