Serco Plc
Public Protection and VISOR Case Administrator
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Public Protection and VISOR Case Administrator
Public Protection and VISOR Case Administrator
Location: HMP Fosse Way, LE18 4TN Salary: £26,510 per annum, plus excellent benefits Schedule: Full-time (Monday–Friday, 40 hours per week)
About the Role
Ready to impact a better future?
As a Public Protection and VISOR Case Administrator in our Justice and Immigration team, you’ll play a vital role in supporting the Public Protection Unit by:
- Managing sensitive information
- Coordinating with internal and external agencies
- Delivering safeguarding responsibilities effectively
Your work will contribute to the protection of children, vulnerable individuals, and the wider public.
This is a role where purpose matters—through attention to detail, strong administration, and safeguarding, you’ll help create positive outcomes within and beyond the prison environment. By working closely with operational colleagues and partner agencies, you’ll support processes that build trust, strengthen public protection, and drive meaningful change.
Key Responsibilities
Core Duties
You’ll be entrusted to:
- Process child contact applications in line with Public Protection Manual requirements and liaise with external agencies.
- Gather, collate, and prepare sensitive information from prisoner records for internal and external sharing.
- Monitor telephone calls, incoming, and outgoing mail, identifying and reporting intelligence where necessary.
- Ensure all monitoring activities comply with legislation, policies, and authorised procedures.
- Maintain accurate records of monitoring activities and ensure secure information storage.
- Conduct relevant prisoner checks and risk assessments before adding approved contacts.
- Support intelligence-gathering activities alongside the Police Information Officer and Security teams.
- Assist with public protection processes and key aspects of the parole process within the prison estate.
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Requirements
Essential Qualifications
- Highest levels of integrity, professionalism, and discretion in handling sensitive information.
- Strong organisational skills and excellent attention to detail.
- Effective communication skills, able to build trust and positive relationships with colleagues, visitors, prisoners, and external agencies.
- Good analytical skills, with the ability to monitor, review, and audit information accurately.
- Ability to work independently while contributing to a collaborative team.
- Proven commitment to safeguarding and supporting positive outcomes for individuals and communities.
- Understanding of secure working environments, or willingness to learn.
Vetting & Checks
- Subject to Ministry of Justice Enhanced Level 2 clearance with an Enhanced Disclosure and Barring Service (DBS) check.
- Satisfactory employment references and occupational health assessments.
- This role is exempt from the Rehabilitation of Offenders Act 1974.
- All roles are subject to random alcohol and drug testing.
What We Offer
We’re proud to be one of the top 1% of international employers, offering: ✔ 23 days holiday + bank holidays ✔ Pension contributions up to 6% of salary ✔ 2,000+ internal training courses, including funding for Level 3 Team Leader and Level 5 Operations Manager apprenticeships ✔ Health and wellbeing support, including:
- Employee Assistance Programme
- Bupa Anytime HealthLine
- Wellbeing app
- 30% discount at Serco-managed leisure centres
- 24/7 virtual GP access ✔ Discounts on 1,000+ UK retailers (food, travel, entertainment, fashion) ✔ Charitable contributions: Paid volunteering day, tax-free charitable giving (Payroll Giving Scheme) ✔ Employee networks for inclusivity: LGBTQIA+, women, parents/carers, veterans, people with disabilities, and diverse cultural backgrounds ✔ Mentoring and career progression in a supportive, growth-focused culture.
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Forging a Better Future
At Serco, every role builds essential public services that impact lives. With 50,000 employees across **Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizens’, we unite under the principles of Trust, Care, Innovation, and Pride. Together, we shape a better future.
Our Commitment to Diversity & Inclusion
- Disability Confident Leader
- Top Great British Employer of Veterans
- Gold Inclusive Employer Standard
- Flexible/hybrid working where possible or herniaous adjustments
Guaranteed Interview Scheme
Applicants from underrepresented groups (veterans, people with convictions, and disabled candidates) meeting the minimum criteria will be guaranteed an interview.
Accessibility Support
For help with your application, please email: recruitmentuk@serco.com
Let’s make an impact—apply today! 🚀
For more information visit: justicejobs.gov.uk
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