Bower Collective
Purchasing Operations Manager
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Purchasing & Operations Manager – Bower Collective
Location
Hybrid, with regular travel to Bath Head Office (weekly) and Swindon Warehouse (fortnightly)
Reports To
CEO, Co-Founder
Contract Type
Full-time, Permanent
Salary
£41,000 – £45,000
Company Overview
Bower Collective is a natural household products business on a mission to eliminate plastic waste. We are a fast growing subscription ecommerce brand and multi-award-winning B Corp. Our reusable packaging system, BowerPack™, embodies our vision of helping everyone enjoy a more sustainable life. Learn more at www.bowercollective.com.
About the Role
We are seeking an experienced, proactive, and hands-on Purchasing & Operations Manager to own purchasing, supply chain, and product operations at Bower Collective. This role sits at the heart of the business, balancing operational rigour with a genuine passion for sustainability and continuous improvement.
You'll manage procurement for all our suppliers, oversee our supply chain and stock management ensuring all products are carefully accounted for from suppliers all the way through to our website and customers. You will also lead any technology and automation projects needed to help this function scale efficiently. You'll also take ownership of key sustainability and compliance initiatives, including EPR reporting and B Corp certification, and provide operational support to our founders as needed.
Key Responsibilities
Purchasing, Supply Chain & Procurement
- Manage end-to-end procurement, including supplier sourcing, negotiation, and relationship management.
- Line management of our Purchasing & Supply Chain Associate
- Own purchasing plans and stock replenishment schedules, aligning supply with demand forecasts.
- Monitor supplier performance against SLAs, cost, and quality standards, resolving issues as they arise.
- Identify opportunities to improve cost efficiency and resilience across the supply chain.
Business Operations, Fulfilment & Stock Management
- Oversee day-to-day product operations, ensuring smooth order flow of products from suppliers through to fulfilment and delivery.
- Weekly check-ins with the Customer Happiness team to ensure operational and financial success of that function
- Cross-functional project leadership and overseeing of new product and campaign launches.
- Manage stock levels, accuracy, and reconciliation across warehouse and third-party locations.
- Work closely with the warehouse and fulfilment team to ensure on-time, accurate order processing for both D2C and B2B channels.
- Troubleshoot operational issues and put in place processes that scale with the business.
- WMS systems expert, support operations team with sales impacts on picking sequence and low stock alerts.
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Operations Technology & Automation
- Lead projects that improve and automate our operations tech stack, including Shopify, Recharge, and warehouse/inventory systems.
- Identify manual or inefficient processes and design technology-driven solutions to resolve them.
- Partner with engineering, data, and external vendors to scope, implement, and roll out new operational tools.
- Own reporting and data accuracy across operational systems, using tools such as BigQuery and Mixpanel where relevant.
Sustainability & Compliance
- Lead Bower's Extended Producer Responsibility (EPR) reporting and compliance obligations.
- Own and drive Bower's B Corp certification and recertification process, coordinating input across the business.
- Champion sustainability best practice across operations, embedding B Corp principles into day-to-day ways of working.
- Keep abreast of relevant regulatory and compliance changes affecting the business.
Founder & Operational Support
- Provide hands-on operational support to the founders as needed, including light-touch HR and people operations tasks.
- Support Warehouse on monthly Payroll checks
- Support ad hoc projects that require operational rigour and a proactive, get-it-done attitude.
About You
- Proven experience in an operations & supply chain, ideally within ecommerce or a fast-growing start-up.
- Strong understanding of purchasing, supply chain, and stock management principles.
- Systems-oriented, with strong expertise in using technology and AI tools to drive detailed processes
- Experience with, or strong interest in, sustainability, compliance, or B Corp principles.
- Highly organised, hands-on, and comfortable working across multiple priorities in a small team.
- Excellent communication skills and confidence working directly with founders and senior stakeholders.
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Desirable
- Experience with EPR reporting or B Corp certification processes.
- Familiarity with Shopify, Recharge, or similar ecommerce/subscription platforms.
- Experience supporting founders or senior leadership with ad hoc or HR-related tasks.
- Knowledge of D2C ecommerce fulfillment and B2B order flows.
- Experience with WMS or ERP systems
Why Join Us?
- Be part of a fast-growing, purpose-driven B Corp having real world impact.
- Real ownership over a broad, high-impact operational remit.
- Direct exposure to founders and senior leadership, with genuine autonomy to shape how we operate.
- Opportunity to lead technology and sustainability initiatives that matter.
Benefits
- £41,000 – £45,000
- Share options
- 33 days holiday per year (inclusive of bank holidays)
- Cycle to Work scheme
- 35% employee discount on all products
Here's What Our Interview Process Looks Like
- Send CV & cover letter through LinkedIn
- The average process once we receive your application takes around 2–3 weeks, with typically 2 stages of video interviews
- Initial screening call with the Head of Operations
- Successful candidates will then have 2nd and final stage interviews with other key members of the Bower team
Deadline
9am Thursday 30th July
You must be available for the below interview times;
- Initial calls with Head of Operations 3rd / 4th August - Online
- 1st Interview 4th/5th August - Online
- Final interview with Founders Thursday 6th August - In person in Bath
Our Values
- Generous: We are generous of spirit and contribute to meaningful causes.
- People First: We prioritise our people: employees, customers, and partners.
- Purposeful: We stay true to our mission to create real change.
- Brave: We innovate boldly and embrace entrepreneurial thinking.
- Transparent: We build trust through honesty and openness.
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