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Company
About Spydr
Join a dynamic and innovative team at Spydr, where creativity meets technology. We're a leading digital agency in Bristol, specialising in providing comprehensive managed products and website development services to a diverse range of clients. Our mission is to deliver high-quality, scalable, and user-friendly solutions that drive success and satisfaction for our clients.
The Role
What you'll be doing
We're looking for a mid-weight QA Engineer who brings both rigour and initiative to quality assurance. You'll own the creation and execution of test plans across our SaaS products and marketing websites, while also taking a proactive role in monitoring application health - watching for issues before they become incidents, not just after.
This isn't a purely reactive role. We want someone who treats support tickets, observability data, and analytics as a continuous feedback loop, using what they see to inform testing priorities, surface trends, and drive improvements across the team.
Day to day
Key responsibilities
Test Planning & Execution
- Design, write, and maintain test plans and test cases for SaaS features and marketing website releases
- Carry out functional, regression, integration, and exploratory testing across web applications
- Define and document acceptance criteria in collaboration with product and engineering
- Manage and report on test coverage, flagging gaps and recommending improvements
- Oversee UAT processes, coordinating with internal stakeholders and clients where needed
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Automation
- Contribute to and maintain automated test suites (e.g. Playwright)
- Identify the right balance between manual and automated testing for each area of the product
- Support the team in embedding quality earlier in the development cycle
Monitoring & Observability
- Proactively monitor observability and analytics dashboards (Signoz, OpenPanel Analytics, GA4, and similar) to track application performance and detect anomalies
- Keep a regular eye on support tickets to identify recurring issues, spot patterns, and feed findings back into test coverage and product priorities
- Produce clear, concise reports on application health, bug trends, and quality metrics for engineering and stakeholder audiences
- Raise the alarm early - you won't wait to be told something is wrong
Process & Collaboration
- Work closely with engineers to reproduce, triage, and verify bug fixes
- Champion QA best practices across the team - from definition of done to release checklists
- Contribute to a culture of shared ownership over quality, not just sign-off at the end
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Your experience
Skills + requirements
Essential
- Proven experience as a QA engineer in a product or agency environment, testing web-based applications
- Strong ability to write clear, well-structured test plans and test cases from scratch
- Hands-on experience with both manual and automated testing approaches
- Familiarity with bug tracking and test management tools (e.g. Jira, Linear, TestRail, or similar)
- Comfortable working with observability or error monitoring tools (Sentry, Datadog, New Relic, or similar)
- Analytical mindset - able to look at a dashboard or a support queue and draw useful conclusions
- Strong written communication - your reports need to be useful to both engineers and non-technical stakeholders
Desirable
- Experience with test automation frameworks such as Playwright, Cypress, or Selenium
- Familiarity with Google Analytics 4 and interpreting behavioural data as a quality signal
- Exposure to testing SaaS platforms, multi-tenant applications, or CMS-driven websites (WordPress, Drupal)
- Understanding of CI/CD pipelines and where testing fits within them
- Some awareness of accessibility testing standards (WCAG)
- ISTQB Foundation certification or equivalent (not required, but noted)
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