Institute and Faculty of Actuaries
Qualification Support Assistant
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About the Institute and Faculty of Actuaries
The Institute and Faculty of Actuaries (IFoA) is the UK's chartered professional body dedicated to educating, developing, and regulating actuaries based both in the UK and internationally.
The IFoA regulates and represents over 34,000 members worldwide, overseeing their actuarial education at all stages of qualification and development throughout their careers. We set examinations, continuing professional development, professional codes, and disciplinary standards for our members.
Job Opportunity: Qualification Support Assistant
We are currently recruiting a Qualification Support Assistant for a fixed-term contract until the end of July 2027.
Role Details
This role is hybrid, both working from home and in our Oxford hub. You will be in the hub 1 or 2 days per week, with daily attendance during exam periods in April and September.
We encourage our colleagues to work flexibly between home and the hub to suit their needs and preferences, in line with our flexible working policy. Colleagues are able to work their hours flexibly, in line with core business hours and requirements.
The starting salary is £29,450 per annum.
How to Apply
To apply, please send a CV and cover letter to HRsupport@actuaries.org.uk by the closing date of 31 July.
Interviews will take place in the week commencing 10 August.
Please note that this vacancy may close early if we receive a high volume of applications, so we’d encourage you to get your application in as soon as possible.
Applicants for this role must have the right to work in the UK.
Principal Accountabilities
Providing multi-channel first-line support to both centres and individual candidates sitting remotely on the exam days including by phone, Teams, and email.
Effective management of key inbox traffic which is essential to maintaining a smooth communication flow, prioritizing critical tasks, and ensuring timely responses to both internal and external stakeholders.
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Supporting the exam centres that all need a secure file platform to allow for transfer of data which includes the manually collated attendance registers. Support is needed to ensure that each centre has the correct imagery set up and the correct data sets for the different exams. Whilst the exams are running there is need to support centre incidents and reconcile the data received from each centre after the exam.
Detecting and reporting breaches of examination regulations through reviewing video recordings and other documentation for candidates sitting the examinations online or other instances where a candidate may have breached the rules in a centre. These breaches may include cheating, plagiarism, use of unauthorized materials, impersonation, or other forms of misconduct during an assessment. If a concern is raised and substantiated then there needs to be evidence collection, notifying the candidate, receiving any response, and preparing cases for the Panel to review before notifying the candidate of any outcome of the panel meeting.
Effective support of the self-employed contractors setting up secure file transfers, ensuring documents are accurately moved at key times, setting up marking meetings, and formatting examiner reports which aid candidates in their revision.
To administer the CERA seminars, professionalism courses, CB3 (Business Management), and exam counselling.
Essential Requirements
- Excellent attention to detail and ability to maintain high levels of accuracy
- Excellent customer care skills including sensitivity to the needs of the customer
- Confident phone manner
- Effective communication skills
- Ability to work independently with minimal supervision and as part of a team
- Must organise own workload and take responsibility/ownership
- Strong IT skills
- Ability to multitask and prioritize
- Integrity, discretion, and diplomacy in the handling of confidential and sensitive information
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Desirable Requirements
- Experience within a professional body or higher education provider
- Working with volunteers
Alternative Format and Adjustments
Please email the HR Team if you require any information regarding our vacancies in an alternative format or any adjustments to support you to fully participate in any part of the application and recruitment process.
Any information shared will be used only to enable us to make reasonable adjustments to support candidates to participate in the recruitment process. It will not inform selection decisions.
You can reach us at HRsupport@actuaries.org.uk.
Diversity, Equity, and Inclusion
The IFoA encourages applicants from a variety of backgrounds and experience and welcomes diversity with regard not only to protected characteristics but also diversity of thought. Diversity, equity, and inclusion are more than just words for us. That’s why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against. Consequently, we promote diversity, equity, and inclusion in all our policies, practices, and procedures, and actively encourage applications from a diverse range of potential candidates. All applications for our roles are considered on merit alone, and if you don’t meet all the criteria but believe you have something to offer, we want to hear from you. For more information on our commitments, please see our DEI strategy page.
Read more about working for the IFoA at https://actuaries.org.uk/jobs/
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