Change Grow Live
Quality and Governance Lead
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Quality & Governance Lead
Southwark | Full Time | 37.5 Hours
Great services don't happen by chance. They are built through quality, learning, and continuous improvement.
At Change Grow Live, we believe that every person deserves access to high-quality, compassionate, and effective support.
Behind every successful recovery journey is a service that is constantly learning, improving, and striving for excellence.
Role Overview
We're looking for a Quality & Governance Lead to help shape the future of our Southwark service—driving quality, strengthening governance, and ensuring that every person who accesses our service receives the best possible support.
This is a role for someone who is curious, analytical, and passionate about improving outcomes. Someone who can turn insight into action, challenge constructively, and support teams to continuously develop their practice.
Why this Role Matters
Quality isn't just about compliance.
It's about creating services that are safer, more effective, and more responsive to the needs of the people we support.
As Quality & Governance Lead, you'll play a pivotal role in helping our Southwark service achieve and maintain the highest standards of delivery. You'll lead audits, reviews, and governance activity, identify opportunities for improvement, and work alongside managers and practitioners to embed learning and best practice across the service.
You'll influence how we learn from incidents, strengthen professional practice, and build a culture where quality improvement is everyone's responsibility.
Who We're Looking For
You'll bring a combination of operational experience, quality improvement expertise, and a genuine passion for supporting others to grow and develop.
You'll have:
- Experience working within drug and alcohol services or a related health and social care environment
- Experience conducting audits, reviews, or quality assurance activity
- Strong knowledge of governance, risk management, and continuous improvement approaches
- Experience delivering coaching, workshops, or training to staff teams
- Excellent communication and influencing skills
- Confidence working with data and reporting systems to identify trends and opportunities
- The ability to balance challenge and support to drive positive change
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Most importantly, you'll be committed to creating services that deliver outstanding outcomes for the people we support.
The Details
- Role: Quality & Governance Lead
- Location: Southwark
- Hours: 37.5 hours per week*
- Contract: Permanent
[Please note Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.]
What You'll Be Doing
You'll work across the service to:
- Lead quality assurance, governance, and continuous improvement activity
- Design and deliver audits that drive learning and service development
- Review practice, identify trends, and support improvements in service quality
- Lead on incident reviews, governance processes, and learning from serious incidents
- Monitor performance across key areas including engagement, recovery planning, and treatment outcomes
- Coach and support staff to strengthen practice and professional development
- Design and deliver workshops, training, and development sessions
- Support managers to identify learning needs and embed best practice
- Use data, insight, and evidence to inform service improvement initiatives
- Contribute to transformation plans and innovation across the service
Why Join Us?
This is an opportunity to influence practice across an entire service.
You'll work alongside passionate colleagues who believe in learning, innovation, and delivering the highest standards of care, while helping shape a culture where quality, accountability, and compassion sit at the heart of everything we do.
What We Offer
We invest in our people so they can deliver their best work.
- 25 days annual leave plus bank holidays, rising to 30 days with service
- A paid weekly Wellness Hour, Wellness Hub, and Employee Assistance Programme
- Contributory pension scheme
- Employee benefits and discount platform
- Learning, development, and progression opportunities
- A supportive and values-led culture
- The opportunity to influence meaningful change across services and communities
Building Better Futures
At Change Grow Live, we're committed to creating an environment where people can grow, develop, and make a meaningful impact.
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We invest in learning, leadership, and career development, helping our colleagues build rewarding careers while delivering life-changing support to individuals, families, and communities.
Our 2030 Ambition
We're building services that are
- Built on Evidence and Compassion - delivering high-quality support informed by insight, innovation, and best practice.
- Rooted in Communities - working alongside local partners and communities to create lasting change where it's needed most.
Together, we're shaping a future where more people can live healthier, safer, and more fulfilling lives.
Application Instructions
Please reflect the attached Job Description and Person Specification in your application.
As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience, and motivation for this role.
Direct applications only we will not be engaging agencies for this vacancy.
Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here Skilled Worker visa Overview - GOV.UK.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
If you're passionate about quality, governance, and creating better outcomes for people and communities, we'd love to hear from you.
CGL points 31 to 33 (£36,101.10 - £38,114.53)
Inner London Weighting (£4,236.47)
9/8/2026
Gareth Ernest | Gareth.Earnest@cgl.org.uk
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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