Circle Health Group
Quality and Risk Manager - Circle Health Group
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Quality and Risk Manager - Circle Health Group
Quality and Risk Manager
Role Overview
The Quality and Risk Manager role at The Princess Margaret Hospital, part of Circle Health Group, will manage critical quality and governance functions to deliver safe, high-quality patient care that aligns with CHG and national standards. This is a full-time (37.5-hour), permanent position requiring flexibility in shift coverage.
About the Role
The Princess Margaret Hospital is a key facility within Circle Health Group—Britain’s largest independent healthcare provider—known for its expertise in complex surgical procedures.
This role focuses on driving a culture of safety and excellence, supporting compliance with CQC/HIS/HIW standards, and ensuring regulatory success.
Responsibilities
- Lead clinical governance: Overseeing the hospital’s quality functions while maintaining adherence to CHG and national best practices.
- Quality culture advocate: Educating staff on regulatory frameworks, improving awareness and compliance with key requirements.
- Governance improvements: Developing, reviewing, and refining policies, procedures, and systems to enhance clinical effectiveness.
- Inspection preparedness:
- Coordinating evidence collation for CQC/HIS/HIW inspections.
- Implementing proactive improvements and preparing action plans.
- Inspection post-action: Tracking, executing, and closing responses to inspections and audits within required deadlines.
- Strategic compliance: Ensuring the organisation sustains a "Good" or higher regulatory rating.
- Incident management: Ensuring all complaints and incidents are logged and resolved in line with CHG’s policies and timelines.
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Requirements
Applicants must demonstrate the following:
Experience & Expertise
- Healthcare background with experience in governance or risk management.
- Deep knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
- Root Cause Analysis (RCA) investigation experience.
- Strong interpersonal skills, including the ability to educate and present confidently to teams.
- Project leadership, ability to drive change and collaboration across multiple departments.
- Extensive experience within an independent healthcare environment.
Qualifications & Competencies
- Relevant health-related qualification, with evidence of ongoing professional development.
- Data analysis and report-writing skills, with a focus on trend identification and improvement.
- Certification or training in quality improvement methodologies (e.g., Lean, Six Sigma).
- Familiarity with governance platforms and healthcare incident reporting tools.
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Salary & Benefits
This role offers a competitive salary along with a comprehensive benefits package:
- 25+ days holiday annually (accreting to 30 days with service).
- Management Bonus Scheme.
- Private Pension Scheme.
- Private Healthcare Membership (covering treatments at Circle Health Group hospitals, including pre-existing conditions).
- Discounted Staff Access to Circle Health clinics via Friends & Family scheme.
- Care Support Programme:
- Enhanced maternity, paternity, and adoption pay.
- Non-contributory life insurance.
- Well-being support: Resources, discounts, and voluntary benefits via the Staff Engagement Hub.
- Employee recognition initiatives.
- Industry-leading training and development opportunities.
Circle Health Group Philosophy
Circle Health Group is dedicated to fostering a diverse and inclusive workforce, celebrating varied backgrounds, experiences, and identities. The organisation promotes a culture based on the following principles:
“Our colleagues are selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative—driven by the shared purpose of delivery top-tier healthcare.”
For more information on Circle Health Group’s philosophy, visit: Why Circle / Our Philosophy.
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