Alternative Heat Ltd
Quality Assurance Manager
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Team Overview
The Quality department is committed to maintaining the highest standards across all aspects of our products and services. Through rigorous inspection, testing, and continuous improvement processes, the team ensures compliance with industry regulations, client specifications, and internal quality benchmarks. Their focus on excellence supports reliable, safe, and high-performing solutions, reinforcing Alternative Heat’s reputation for delivering outstanding mechanical and electrical systems.
Role Overview
We are seeking a highly skilled and detail-oriented Quality Assurance Manager to join our team. This role is a client-facing role and the successful candidate will be responsible for ensuring the delivery of high-quality products and services, consistently meeting or exceeding client expectations. As a key player in our organization, the Quality Assurance Manager will lead efforts to establish, maintain, and continuously improve quality standards.
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Job Title
Quality Assurance Manager
Location
Head Office, Banbridge
Hours
- Monday-Thursday 8am-5pm
- Friday 8am-3pm
Salary
Competitive Depending on Experience
Responsible to
Quality Control Manager
What You'll be Doing
This role is responsible for leading all aspects of client-facing quality management, acting as the primary quality contact for clients and ensuring project requirements, quality plans, inspections, audits, documentation, and issue resolution activities are effectively managed. The position drives the development, implementation, and continuous improvement of quality assurance processes to ensure compliance with company, client, and regulatory requirements while promoting operational excellence and customer satisfaction.
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Key responsibilities include:
- Monitoring and reporting quality performance metrics
- Managing root cause investigations and corrective actions
- Supporting audits
- Maintaining compliance with relevant standards and quality management systems
- Fostering a culture of quality through training, coaching, and cross-functional collaboration
Success in this position requires strong client relationship management, excellent communication and leadership skills, the ability to manage multiple priorities, and a proven track record of driving quality improvements and delivering results in a fast-paced environment.
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