Thomas Gray
Quality Assurance Manager
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Overview
We are seeking an experienced Quality Assurance Manager to lead the implementation, governance and continuous improvement of the company's Quality Management System (QMS) across a diverse portfolio of construction projects.
This is a key position responsible for ensuring quality is embedded throughout the entire project lifecycle, from pre-construction through to completion and handover. The successful candidate will drive a proactive quality culture, ensuring robust planning, compliance and continuous improvement across all projects.
Key Responsibilities
Quality Planning & Governance
- Ensure every project has an approved Project Quality Plan (PQP) and Inspection & Test Plan (ITP) in place prior to commencement.
- Review and confirm that PQPs and ITPs are tailored to each project's scope, risks and programme.
- Define and manage quality hold points, ensuring compliance throughout project delivery.
- Embed quality assurance processes across every stage of the construction lifecycle.
Digital Quality Management
- Configure and maintain digital quality management systems to meet project requirements.
- Support project and site teams with system implementation and ongoing use.
- Ensure quality records are accurate, consistent and audit-ready at all times.
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Assurance, Audit & Compliance
- Deliver a structured programme of quality audits and assurance reviews.
- Monitor quality trends, identify risks and implement corrective actions where required.
- Ensure defects and non-conformances are recorded, managed and closed out effectively.
- Produce regular quality performance reports for senior management.
Leadership & Continuous Improvement
- Train, mentor and support Project Managers, Site Managers and supply chain partners on quality processes and best practice.
- Promote a right-first-time approach across all projects.
- Lead or contribute to project quality meetings, reviews and improvement initiatives.
Stakeholder Management
- Work collaboratively with SHEQ teams to ensure a consistent approach to compliance.
- Build strong relationships with clients, consultants and subcontractors.
- Support external audits, inspections and project handover activities.
Skills & Experience
The successful candidate will have:
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- Proven experience in a Quality Assurance, Quality Management or Technical Compliance role within the construction industry.
- Strong knowledge of UK construction standards, Building Regulations and quality management processes.
- Experience producing and managing Project Quality Plans (PQPs) and Inspection & Test Plans (ITPs).
- Ability to interpret technical drawings, specifications and construction documentation.
- Experience working for a main contractor (preferred).
- Strong auditing, reporting and governance skills.
- Experience using digital quality management systems and Microsoft Office.
- Excellent communication skills with the confidence to challenge constructively and influence stakeholders at all levels.
Personal Qualities
- Professional and credible with a proactive approach.
- Highly organised with excellent attention to detail.
- Solutions-focused with strong problem-solving skills.
- Comfortable working with both site teams and senior leadership.
- Resilient, accountable and driven to achieve high standards.
- Passionate about quality, continuous improvement and developing others.
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