Optimum Care Group
Quality Assurance Officer – Ards & Comber
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Northern Ireland's Leading Health & Social Care Organisation
Quality Assurance Officer
JOB: Community Care Worker
Location: Ards & Comber
- Hourly Rate: £15.13
- Joining Bonus: £500
Job Type: Full-time
Role: Permanent
Hours: 39 hrs pw
Annual Leave: 5.6 weeks Pro Rata
Closing Date: Friday 31st July 2026
Please note we reserve the right to close this advertisement early. We encourage you to apply as soon as possible.
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Annual Leave:
- 5.6 weeks Pro Rata
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Job Description
Due to continued expansion, we are looking for a Quality Assurance Officer to join our team.
Are you passionate about delivering high-quality care and ensuring the wellbeing of clients? We are seeking a dedicated and compassionate individual to join our as a Quality Assurance Officer. Covering Newtownards and the Comber area, you will report to our Optimum Care office in Newtownards.
This role is an integral part of our Quality and Governance Monitoring framework, helping to ensure the high standards we set are consistently upheld and positively reflected in our clients’ experience.
Your Benefits:
- £500 Joining Bonus – paid after 3 months in your role
- Excellent pay rate: £15.13 per hour
- Generous weekday and weekend On-Call Rate
- Enhanced Bank Holiday Rate
- Mileage allowance: 30p per mile
- Permanent Contract (no zero-hours)
- Free tunic supplied
- Company Pension
- Access to our Employee Mental Health Support Line
- Paid and ongoing comprehensive training
- Further education opportunities
- A mobile phone will be provided for work purposes
- Career progression opportunities
- Support from Management
- Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland
The Role:
We are looking for someone who:
- Is driven and is passionate about the care that vulnerable people receive in their own homes.
- Is proactive and can prioritise effectively, working on their own initiative and problem solving.
- Excels in communicating in verbal, written and electronic formats.
- Is positive, friendly and professional.
- Is flexible with regard to working hours.
- Can self-manage their time and workload to assure targets are reached.
- Will effectively promote and instil the values of the Company within the team you are a part of leading and ensure confidentiality within all aspects of work.
The Main Duties Of This Role Are:
- Ensuring a high standard of service is being delivered and all statutory requirements are met.
- Reporting any client care issues in relation to health and safety and assist with resolution.
- Providing care to clients when required.
- Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Rotational on-call duty when the office is closed (including bank holidays).
- Completion of records to the required standard.
- Office cover when required.
- Attend weekly update meetings with the Co-Ordinator.
- Comply with company policies and procedures and legislative guidelines.
- Maintain NISCC registration.
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The Job Description is not meant to be definite but is an outline of the post as it is currently perceived. We reserve the right to amend this document at any time according to business need.
Essential Criteria
- Minimum of 1 year of current domiciliary care experience.
- Enhanced Access NI clearance.
- Full driver’s license and access to a car and car insurance in connection with business.
- Mobile phone.
- Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.
- NISCC registered.
- Availability between the hours of business (7am – 11pm approx.).
Desirable Criteria
- NVQ Level 2 in Care.
- Supervisory Experience.
- ICT Experience.
Optimum Care is an Equal Opportunities Employer.
The Company operates a No Smoking Policy
Please Note: Applicants within the last 6 months need not reapply.
A satisfactory Enhanced Access NI check will be required for this post The Optimum Care Group of companies, as per the Access NI Code of Practice, has a policy on the secure handling, use, storage and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department. If successful please be aware that we have a policy on the recruitment of ex-offenders. Our Policy states that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to fully and accurately disclose all criminal convictions will lead to the withdrawal of the offer.
We are delighted you want to be part of our team!
Please fill in the short form below and one of our team will be in touch:
1. Personal Details
Name (Required)
Dr/Miss/Mr/Mrs/Ms/Prof./Rev. Title First Last
Maiden Name (if applicable)
Home Phone Number
Mobile Number (Required)
Email (Required)
Address (Required)
Street Address Address Line 2 City/Town County Postcode
Right to Work (Required)
I confirm that I have a right to work in the UK.
2. Additional Details
Your National Insurance Number (Required)
Are you registered with NMC or NISCC? (Required)
- Yes
- No
What is your NMC/NISCC number? (Required)
What is your NMC/NISCC certificate expiry date? (Required)
DD / MM / YYYY
Do you have your own form of transport? (Required)
- Yes
- No
Driving Licence No.
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Have you worked for an agency within the last 3 months? (Required)
- Yes
- No
Which agency or agencies did you work for? (Required)
3. Next of Kin
Name (Required)
Maiden Name (if applicable)
Address (Required)
Contact No. (Required)
Relationship to you (Required)
Consent (Required)
Please tick to confirm that the person named has given their consent to be contacted as your next of kin.
4. Convictions/Investigations
INVESTIGATIONS/REPORTS
Have you ever been the subject of an Adult or Child Abuse investigation or been previously referred to the Independent Safeguarding Authority/DBS as a result of misconduct involving a child or a vulnerable adult? (Required)
- Yes
- No
If yes, provide full details below: (Required)
Have you ever been reported to NMC/NISCC? (Required)
- Yes
- No
If yes, provide full details below: (Required)
CONVICTIONS/OFFENCES
Due to the services provided the majority of posts within the Company are governed by the Protection of Children & Vulnerable Adults (NI) Order 2003 and the Rehabilitation of Offenders (Exceptions) Order NI 1979. Disclosure of offences will not automatically debar you from applying for the post.
Do you have any convictions that are not “protected” as defined by the Rehabilitation of Offenders (Northern Ireland) Order 1978, as amended in 2014? (Required)
- Yes
- No
If yes, provide full details below: (Required)
All disclosures will be reviewed for compatibility with the post.
5. Employment History
Our governing body, RQIA requires all applicants to provide a full employment history. Please detail your employment history from when you left school to present.
Please also include periods of time when you were not in paid employment, caring for relatives, time spent in education/training, travelling or volunteering at home or abroad.
Current/Most Recent Employer
Job Title
Employer (name & address)
Start Date (dd/mm/yy)
End Date (dd/mm/yy)
Hourly Rate/Salary
Reason for leaving
Previous Employers (please list all since leaving school starting with most recent)
Job Title
Employer (name & address)
Start Date (dd/mm/yy)
End Date (dd/mm/yy)
Hourly Rate/Salary
Reason for leaving
Please click on the + button to add more employers.
Do you need to add anymore employers to your employment history? (Required)
- Yes
- No
Please complete a paper application form with your remaining previous employers.
Break in Employment
Do you need to provide details of any periods you were not working since leaving school? (Required)
- Yes
- No
Date from (Required) DD / MM / YYYY
Date to (Required) DD / MM / YYYY
Please provide details for this break in employment: (Required)
Do you need to provide any further details of period you were not working? (Required)
- Yes
- No
Please provide further details of dates and reasons for further periods of not working: (Required)
6. Job Criteria
Please provide any
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