Leeds City College
Quality Assurance Officer
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Quality Assurance Officer
Quality Assurance Officer – Leeds Conservatoire and University Centre Leeds
About the Role
Are you passionate about maintaining high standards and improving quality across services? We are seeking a proactive and detail-focused Quality Assurance Officer to join our team at Luminate Education Group and play a key role in supporting excellence across Leeds Conservatoire and University Centre Leeds.
In this role, you will be responsible for:
- Ensuring effective quality assurance processes
- Supporting compliance with internal policies and external regulatory frameworks
- Driving continuous improvement through monitoring, reporting, and documentation
This is an excellent opportunity for someone who thrives in a busy, customer-focused environment, enjoys problem-solving, and is confident managing a varied workload with competing priorities.
What You Will Do
- Act as a key point of contact, liaising with internal teams and external agencies to support smooth communication and service delivery.
- Provide a responsive, customer-focused administrative service, managing daily priorities and fluctuating demands.
- Manage and develop high-quality administrative processes, including:
- Complaints and appeals
- Disciplinary procedures
- Student representation
- Committee servicing
- Audits
- Policy documentation
- Monitor compliance and reporting, tracking key processes, identifying trends, and providing recommendations for improvement and risk mitigation.
- Support adherence to quality frameworks and regulatory requirements, including:
- Internal policies
- External standards (OfS, OfI&a, CMA, GDPR)
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About You
Essential Requirements:
- GCSE English (Grade 4/C or above) is essential, plus either:
- A Level 3 qualification in IT or Business Administration, or
- Significant relevant experience demonstrating administrative expertise
- Proficient in Microsoft Office applications and databases
- Highly organised, detail-oriented, with the ability to:
- Manage competing priorities
- Meet demanding deadlines
- Deliver accurate outcomes
- Excellent communication and customer service skills, with the ability to:
- Build effective relationships
- Work collaboratively with colleagues and stakeholders
- Self-starter, capable of:
- Using initiative
- Solving problems
- Managing change
- Making sound decisions with minimal supervision
- Ability to handle sensitive and confidential information appropriately.
Benefits
Luminate Education Group offers a comprehensive benefits package:
- Annual Leave
- Curriculum & Management: 44 days + bank holidays
- Curriculum & Business Support: 39 days + bank holidays
- Pension Schemes with Generous Employer Contributions
- Teachers’ Pension Scheme
- Local Government Pension Scheme
- People’s Pension Scheme
- CPD Opportunities
- Annual staff conference + 2 additional staff development days
- Qualifications (PGCE, Apprenticeships, Leadership & Management Courses)
- Employee Wellbeing Initiatives
- Family-friendly policies
- Discounted onsite spa (Printworks) & gym (Park Lane)
- Travel & Commuting
- Discounted travel through Metro Card, Northern Rail, First Bus, Arriva Bus, and Cycle to Work schemes
- Flexible & Hybrid Working
- Opportunities available (check with recruiting manager)
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About Us
Luminate Education Group is a collective of education providers in Yorkshire, dedicated to making a positive difference through transformative education and training.
We offer diverse job vacancies across:
- Finance
- Human Resources
- ITSS
- Marketing & Communications
- Executive Support
- Estates & Food Services
With opportunities for career progression, lifelong learning, and professional development, we are committed to investing in our workforce.
Our Educational Institutions Include: Harrogate College • Keighley College • Leeds City College • Leeds Sixth Form College Pudsey Sixth Form College • Leeds Conservatoire • University Centre Leeds
Safeguarding & Recruitment Agencies
Safeguarding Notice At Luminate Education Group, we are committed to safeguarding and welfare of all students. Successful candidates must:
- Complete mandatory pre-employment checks (enhanced DBS, online safeguarding checks)
- Provide two satisfactory references
- Warning: Applying with an unnintended Children’s Barred List entry is a criminal offence.
Recruitment Agencies We do not accept unsolicited CVs from agencies, nor will we be liable for any fees. Only applications from expressly instructed suppliers will be considered.
Equality, Diversity & Inclusion
Our commitment to Equality, Diversity & Inclusion (EDI) is central to our Group values. We ensure:
- Fair, bias-free recruitment processes
- Equal opportunities
- A diverse talent pool
For more, visit: Learn about our EDI objectives
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