TELUS Digital
Quality Assurance Rater - English (United Kingdom)
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Quality Assurance Rater - English (United Kingdom)
Senior Rater (QA) – Search & AI Content Validation
Remote | Freelance Basis | Working from United Kingdom
About the Role
Join our [elite team of Senior Raters] as a critical contributor to high-quality validation data that directly influences product development for leading search engines and AI technologies. This flexible, remote opportunity allows you to apply your analytical and research skills to evaluate search results and AI-generated content, shaping the future of AI systems and quality assurance.
A Day in the Life of a Quality Assurance Rater
In this role, you will:
- Conduct analytical assessments of search results and AI responses, providing ratings and feedback to refine AI model performance and search quality.
- Maintain high-quality standards while supporting accuracy and relevance—key drivers for our clients’ success.
- Evaluate diverse rating tasks, research scenarios with patience for detail, identify guideline gaps, and flag inconsistencies.
- Participate in training and calibration sessions and contribute constructive feedback to improve rating processes and guidelines.
Key Responsibilities
You will:
- Assess search results and AI-generated content against criteria for usefulness, relevance, accuracy, and overall quality.
- Conduct online research to verify fact claims and contextualise rating decisions.
- Apply rating guidelines consistently to ensure uniformity and high standards.
- Document edge cases, guideline limitations, and task inconsistencies for continuous improvement.
- Provide detailed written feedback and rationale when required, clarifying decision-making behind ratings.
- Engage in knowledge-sharing sessions, quality reviews, and ongoing performance evaluations.
- Meet productive output goals while sustaining rater accuracy and deliverables.
Compensation
- Hourly rate: 17.40 GBP per hour (payment processed upon task completion).
- Remote flexibility with no commute—work at your own pace from a UK-based location.
Introducing: TELUS Digital AI Community
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Part of a dynamic global network of 1 million+ AI contributors, you’ll join a diverse collective dedicated to enhancing, training, translating, and localizing content for groundbreaking AI models. Your work makes a tangible impact on applications trusted by leading brands.
Qualification Process Before commencing live projects, candidates complete mandatory project-specific training and qualification assessments (no prior experience is strictly required). Ongoing contributions are subject to regular quality assurance monitoring and performance reviews.
Basic Requirements
Be eligible for this role if you:
- Are a self-employed freelancer with exceptional communication skills in English.
- Have resided in the United Kingdom for the past five consecutive years.
- Possess strong analytical thinking, attention to detail, and research proficiency.
- Can render instant decisions based on current/past events related to business, media and cultural topics (news, trends, sports, social media).
- Utilise search engines, web browsers, and online research tools efficiently.
- Maintain daily broadband internet access, a smartphone, and a personal computer for flexible submissions.
- Demonstrate research capability through either:
- A professional background related to research, verification, or content moderation; OR
- A proven track record of independent problem-solving and information validation.
- Showcase independent working ability, scrutiny towards adherence to guidelines, and high-level consistency.
- Balance creativity with logical skills to achieve stated performance targets.
Preferred Qualifications (Optional but advantageous)
- Familiarity with quality assurance, content moderation, AI research, journalism, and fact-checking.
- Prior experience with search engines, AI models, or complex data platforms.
- Subject-matter expertise in:
- Popular Culture & Entertainment
- Social Sciences
- STEM/Scientific Research
- Health/Medicine
- Legislation/Law
- Finance
- Engineering
- Multilingual communication skills (specific assets may depend on project demands).
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Equal Opportunity Statement
[TELUS Digital AI] is committed to fostering an inclusive workplace where diversity is celebrated. All qualified candidates will receive fair consideration for contractual roles regardless of:
- Race
- Colour
- Religion or belief system
- Sex, gender identity, or sexual orientation
- Nationality/cultural origins
- Disability
- Protected veteran status
- Any other characteristic related to diversity and equal rights.
Selection criteria are merit-based, evaluating competence, performance, and credentials while adhering to legal equality guidelines.
About TELUS Digital
As the customer experience transformation partner to the world’s most admired brands, we drive innovation at the intersection of data, AI, technology, and human creativity.
Why choose us?
- Global Impact: Work with 78,000+ experts across 33 countries, empowering over 600 organisations to elevate experience design.
- Cutting-edge AI Solutions: [Fuel iX™] — our enterprise-grade generative AI platform — helps clients unlock the full potential of LLMs, scaling AI from prototype to production.
- Diverse Portfolios:
- Data & AI (enabling smarter decision-making)
- Digital Experience & IT (efficiency and seamless interactions)
- CX Management & Trust & Safety (balancing innovation with responsibility)
We're crafting solutions in the moments that matter most—ensuring customer acquisition remains effortless and loyalty thrives.
Your Opportunity
If you thrive with discernment, adaptability, and a passion for refined AI content, we invite you to become part of TELUS Digital’s mission. Join a team where creativity meets rigor, and human expertise keeps AI accountable—all while generating meaningful outcomes.
Let’s enable smarter, safer AI together.
At TELUS AI, equality is non-negotiable. All decisions are grounded in fairness, competence, and affinity, ensuring every voice in our community has an equitable opportunity to excel.
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