Medical Law Services
Quality Auditor - MLS
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Quality Auditor
Location: Liverpool/Hybrid
We work across England, with offices currently in Manchester, Liverpool, Leeds, and Southport. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.
Medical Law Service have a fantastic opportunity to join our growing Expert Agency Team.
The Role
The Quality Auditor will monitor the quality of MLS’ products and services. They will perform routine audits on all products and assist with developing quality control procedures.
In this job you’ll be responsible for ensuring that the products and services supplied by MLS comply with all industry standards and customer expectations.
This means you’ll be part of a team monitoring everything produced by MLS teams from medical records gathering to pagination services. The Quality Auditor will perform routine checks before files are finalised and delivered to the customer.
In Return We Offer
- 35 hours working week
- Annual bonus scheme
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical, and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity, and IVF schemes
- A dedicated Learning and Development team, to help support you develop and grow
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards for winning nominees
- A genuinely supportive and friendly culture
- Ongoing training and professional development opportunities
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Main Responsibilities
- Provide guidance and coaching to MLS and Case Handlers in the team on quality standards, processes, and best practice
- Delivering feedback following audits in a constructive and development-focused manner
- Support training of new starters on quality expectations and procedures
- Identify recurring errors or knowledge gaps and recommend targeted training interventions
- Work with the Quality Assurance and Operations team to design and deliver focused improvement training materials where required
- Promote a culture of continuous improvement and accountability for quality across teams
- Monitor the effectiveness of training initiatives and recommend enhancements based on audit findings
- Develop, maintain, and regularly update ‘one best way’ guide to ensure consistency in processes and outputs across teams
Essential Skills And Experience
- Attention to detail and accuracy
- Integrity and exceptional interpersonal skills
- Ability to work independently and as part of a team
- Exceptional presentation, written, and verbal communication skills
- Critical thinking and problem-solving skills
Desirable Skills And Experience
- Experience in auditing and medico-legal related fields
- Experience of proclaim and other software tools for example Adobe, Microsoft
- Experience of reporting, data analysis tools (e.g., Excel, Power BI)
- Medical records handling and knowledge of healthcare sector
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Medical Law Services - MLS
Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.
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We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.
We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles.
We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Medical Law Services part of Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations.
If you would like to know more, please visit our website
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