Unbound Talent UK
Quality Compliance Manager
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Job Title: Quality Manager
Department: Quality & Compliance
(Hybrid 2-3 days in office)
Salary Guide: £35,000
The Opportunity
Our client is seeking a proactive and hands-on Quality Manager to maintain, develop and continually improve its Quality Management System (QMS).
This role is focused on the day-to-day delivery of quality processes, supporting operational teams to ensure agreed standards are consistently followed, audits are effectively managed, corrective actions are completed, and continuous improvement is embedded across the business.
This is an excellent opportunity for someone who enjoys working closely with operational teams, driving quality improvements and ensuring the business remains audit-ready and compliant.
Key Responsibilities
Quality Management
- Maintain and continuously improve the Quality Management System (QMS).
- Develop, review and update policies, procedures, SOPs, forms and controlled documentation.
- Manage document control, including version control, approvals and periodic reviews.
- Support alignment with wider management systems including HSEQ, business continuity and information security.
Audit & Assurance
- Deliver the internal audit programme across operational and business processes.
- Plan, conduct and report internal audits.
- Work with stakeholders to agree and implement corrective actions.
- Support external audits, customer audits and accreditation assessments.
- Track audit findings and ensure actions are completed within agreed timescales.
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Corrective Actions & Continuous Improvement
- Manage the non-conformance and corrective action process.
- Support investigations relating to incidents, complaints, audit findings and quality issues.
- Facilitate root cause analysis and help implement practical corrective and preventative actions.
- Monitor recurring issues and ensure improvements are sustained.
Performance & Reporting
- Maintain quality KPIs, dashboards and reporting.
- Analyse trends from audits, complaints, incidents and operational performance.
- Escalate risks, overdue actions and emerging issues where appropriate.
- Monitor the effectiveness of process improvements and corrective actions.
Compliance
- Support ongoing compliance with customer, regulatory and industry requirements.
- Assist with maintaining external accreditations such as ISO standards and recognised industry schemes.
- Prepare quality and compliance information for tenders, customer requests and internal reporting.
- Ensure procedures remain aligned with changing regulatory and operational requirements.
Training & Competency
- Work closely with Learning & Development to ensure training reflects current procedures and quality requirements.
- Identify competency gaps arising from audits or operational findings.
- Support the delivery of toolbox talks, guidance documents and quality-related communications.
Systems & Documentation
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- Maintain accurate quality records, audit documentation and action trackers.
- Support systems used for audits, document control and corrective action management.
- Promote standardised ways of working across the business.
- Support continuous improvement initiatives through effective follow-up and knowledge sharing.
About You
You'll already have experience within a quality, compliance, audit or management systems environment and enjoy working closely with operational teams to drive practical improvements.
You'll be organised, detail-oriented and comfortable balancing multiple priorities while maintaining high standards of accuracy.
Essential Experience
- Previous experience within a Quality, Compliance, Audit or Management Systems role.
- Good working knowledge of Quality Management Systems and ISO 9001 principles.
- Experience conducting internal audits and managing corrective actions.
- Strong organisational, analytical and communication skills.
- Ability to work collaboratively with operational teams to implement improvements.
- Excellent attention to detail and a proactive approach to problem solving.
Desirable
- ISO 9001 Internal Auditor or Lead Auditor qualification.
- Experience within a regulated operational environment such as logistics, utilities, engineering, manufacturing or infrastructure.
- Knowledge of integrated management systems.
- Awareness of ISO 14001, ISO 45001 and ISO 27001.
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