OpenPayd
Quality Control Lead
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Who Are We?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally—across both traditional rails and stablecoins—at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure:
- Accounts in over 40 currencies
- FX provision
- On/off ramp solutions
- International and domestic payments
- Open Banking services—all via a single API
A global network of licences alongside our best-in-class tech is why we're trusted by 1,000+ enterprise clients to process $180bn volume annually.
How Will You Add Value to the OpenPayd Journey?
Quality Control Review Responsibilities
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Conduct independent quality control reviews of:
- Customer onboarding process
- Transaction monitoring alerts and investigations
- Periodic and event-driven customer reviews
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Assess the completeness, accuracy, and quality of:
- Case handling
- Documentation
- Decision-making
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Verify compliance with:
- Internal policies and procedures
- Regulatory obligations
- Risk frameworks
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Identify:
- Errors
- Inconsistencies
- Control weaknesses
- Areas requiring remediation
Reporting & Feedback
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Document review findings and provide clear, constructive feedback to:
- Operational teams
- Managers
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Produce:
- Quality control reports
- Scorecards
- Trend analysis
- Management Information (MI)
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Monitor recurring issues and identify:
- Opportunities for process improvements
- Targeted training needs
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Support:
- Root cause analysis
- Corrective action plans
Collaboration & Framework Expansion
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Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to:
- Improve quality standards
- Enhance consistency
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Contribute to:
- Development and maintenance of quality control methodologies
- Checklists and review frameworks
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Assist with:
- Regulatory, internal audit, and compliance assurance activities
- Expansion of the Quality Control framework into additional operational functions
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Participate in quality initiatives designed to:
- Improve efficiency
- Enhance effectiveness
- Elevate customer experience
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Help drive a culture of quality, accountability, and continuous improvement across Operations.
The Ideal Candidate
Key Requirements
- Experience in Quality Control, Quality Assurance, or a similar operational oversight role
- Strong understanding of:
- KYC
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Customer lifecycle management processes
- Knowledge of:
- Transaction monitoring
- Financial crime controls
- Excellent attention to detail and analytical skills
- Strong:
- Written and verbal communication skills
- Ability to assess complex cases and apply policies consistently
- Experience producing:
- Reports
- Management Information (MI)
- Preference for candidates with experience in:
- Fintech
- Payments
- Banking
- Other regulated financial services environments
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Regulatory & Compliance Knowledge
- Understanding of:
- AML (Anti-Money Laundering)
- Sanctions
- Fraud
- Financial crime regulations
- Experience with:
- Quality assurance frameworks
- Audit methodologies
- Compliance testing
Software & Systems Familiarity
- Familiarity with:
- Case management systems
- Workflow systems
Our Perks and Benefits
- Personal training budget – £3,000
- Cycle to Work scheme
- Discounted gym membership – £80 towards any gym
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Insurance coverage (Health, Dental & Life)
- Office amenities:
- Wednesday office breakfasts
- Office fruits
- Full bar
- Regular team socials
Leave & Recognition
- 25 days annual leave (plus all Bank Holidays)
- Additional days:
- One day off for birthdays
- One day dedicated to Social Volunteering
At OpenPayd, we'd like you to carefully read our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. By submitting your application, you acknowledge awareness of its contents.
We’re looking forward to receiving your CV.
OpenPayd Talent Team
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