Facility Services Inc.
Quality Control Manager
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Quality Control Manager
Job Summary
The Quality Control Manager (QCM) ensures that the product or service we provide is fit for the intended purpose, is consistent, and meets both external and internal requirements. The QCM has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The QCM coordinates the activities required to meet quality standards. The QCM manages through inspections and evaluations of the processes in working areas to ensure compliance with contract PWS, government regulations, industry, and ISO 9001 standards. The QCM also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The QCM liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the QCM advises Top Management on QMS changes and the implementation. The QCM assists management with training to enable others to achieve quality objectives. Ensures the Quality Management System (QMS) conforms to the requirements of the ISO 9001:2015 standards. This position is in the United Kingdom at Lakenheath, AFB.
Responsibilities Include The Following. Other Duties May Be Assigned.
- Responsible for administration of the Quality Management System (QMS)
- Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship.
- Performs Inspections, Identifies Corrective and Preventive Actions, and performs Follow-up Activities.
- Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
- Prepares and Documents quality plans, policies, procedures, and summaries, to include subcontract activities.
- Plans and conducts internal audits.
- Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location.
- Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness.
- Maintains the Subcontractor Performance Evaluation program coordination and documentation.
- Performs duties of management representative to ensure the integrity of the QMS is maintained.
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Experience
- High school diploma or general education degree (GED). Some college preferred.
- At least five years of experience at a comparable level of responsibility in projects of similar size, scope, and complexity.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Proven ability to develop Quality Plans and Procedures.
- Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to communicate orally and in writing.
- Valid State issued Driver License required.
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Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In an 8-hour day, must be able to sit, bend, squat, kneel, lift, twist, climb, reach, stand, and walk; to use hands for repetitive pushing, pulling, and single grasp motion; and to frequently lift and carry objects weighing up to 20 pounds.
- Must be able to talk, listen, and speak clearly on the telephone.
- Ability to work independently and under stressful conditions involving deadlines.
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
Equal Opportunity Employer - This job description is subject to change by the employer as the needs of the employer and requirements of the job change.
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