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Quality Control Representative
Quality Control Representative
Location: 5 days a week – London, White City
About the Role
A Quality Control Representative role focused on Quality Assurance (QA) & Performance Insights and Scheduling & Meeting Coordination.
Responsibilities
Booking Quality Assurance & Performance Insights
- Evaluate BDR (Business Development Representative) calls to ensure:
- Appropriate lead qualification
- Clear value communication
- Adherence to expected call standards
- Identify and report recurring trends, issues, and improvement opportunities in call and booking quality.
- Analyse and document performance against predefined auditing standards.
Scheduling & Meeting Coordination
- Serve as the primary point of contact for scheduling-related queries from merchants and internal stakeholders.
- Manage meeting schedules with:
- Cancellations
- Rescheduling
- Reassignment of appointments
- Liaise directly with merchants to:
- Confirm bookings
- Reschedule appointments as needed
- Retain meetings when required
- Maintain accurate and up-to-date:
- CRM records
- Sales Manager calendars
- Optimise meeting allocation to:
- Improve efficient routing
- Minimise travel time for field representatives
Key Skills & Attributes
- Professional communicator with:
- Confident, clear, and engaging phone presence
- Strong ability to build rapport quickly with business owners
- Skilled in:
- Objection handling
- Influencing outcomes
- Managing challenging conversations
- Resilient under pressure—able to handle:
- Rejection
- Pushback
- High-stress interactions diplomatically
- Highly organised, with sharp attention to detail in:
- Scheduling
- CRM management
- Quality evaluations
- Analytical problem-solver with a structured mindset to:
- Assess performance
- Identify trends & improvement opportunities
- Capable of delivering:
- Clear, objective, and constructive feedback
- Targeted recommendations to enhance performance
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Our Values
At Flatpay, we believe how we work matters as much as what we achieve. Our core values define our culture:
- Happy Humans – We bring energy and passion to our work, creating teams people love to be part of.
- No Assholes – High performance backed by respect for colleagues and customers.
- It’s Our Business – Own It – Everyone takes responsibility and acts with ownership.
- Start With No – We challenge ideas, think commercially, and focus on real value creation.
- Sky-High Ambitions – We set bold goals and keep raising the bar.
- The Best Argument Wins – Compelling ideas, not hierarchy, drive our decisions.
Background & Requirements
Essential Criteria
- Fluent in English (clear communication in phone-based, professional environments) required.
- Right to work in the UK (visa sponsorship is not available for this role).
- Previous experience in a call-based environment, such as:
- Sales
- Customer service
- Quality assurance
- Familiarity handling:
- High volumes of calls or customer interactions
- Booking, scheduling, or coordination tasks
- CRM system experience essential (Configuration and management of accurate records).
- Comfortable with:
- Evaluating performance against defined standards
- Providing structured and objective feedback
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Hiring Process
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Application Review Our Talent Team assesses your CV for experience fit and potential alignment with Flatpay’s culture.
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Talent Team Call (20–30 minutes) A conversation to explore your background, motivations, and passion fit.
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1:1 Microsoft Teams Interview with Hiring Manager In-depth discussion on role expectations and culture alignment.
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Offer Successful candidates can expect a fast-track offer processing.
About Us
Welcome to Flatpay!
Flatpay isn’t just another payments solution—we’re redefining the market for SMEs by delivering customer-centric, transparent financial services. Our mission? To evolve payment solutions and financial services while instilling trust for SME growth.
We’re Denmark’s fastest unicorn—one of the fastest-growing fintech companies backed by Nordic innovation. With 2,000+ passionate colleagues, we’re more than a workplace—we’re forging the future of merchants alongside our team.
Why Flatpay Stands Out
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Innovation at Its Core We challenge status quo to develop solutions that adapt to tomorrow’s needs.
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Energy & Culture Our approach—Driven, Professional, Yet Fun—encourages growth and collaboration.
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Mission-Driven Ambitions We .step boldly to build an equitable, high-performance ecosystem where every business can thrive.
Ready to be part of the payment revolution? Let’s shape the future together.
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