Oxygen Talent Solutions
Quality CRM Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Our Client
Our client is a recognised global leader in offshore renewable energy construction, dredging and installation services, delivering some of the world's most complex marine infrastructure projects. As they continue to expand across the UK and Europe, they are investing in the systems, processes and people that will support the next phase of their growth.
This is an outstanding opportunity to join an organisation at the forefront of the energy transition, where your expertise will directly influence business performance, client satisfaction and operational excellence.
The Opportunity
We're seeking an experienced Quality CRM Specialist who combines exceptional CRM management expertise with a strong background in Quality Assurance and compliance.
This is far more than a traditional CRM administration role. You'll become the central point of control for the company's client and supplier information, ensuring critical business data is accurate, compliant and readily available to support both successful tender submissions and project delivery.
Working closely with Commercial, Project Management, Supply Chain, Engineering and Quality teams, you'll ensure the business maintains the highest standards of governance while continuously improving the way client and supplier information is managed.
If you're passionate about data quality, process improvement, compliance and building robust CRM systems that support business growth, we'd love to hear from you.
What You'll Be Doing
As the Quality CRM Specialist, you will:
- Own and continuously improve the company's CRM processes, ensuring client and supplier information remains accurate, current and fit for purpose.
- Lead the development and ongoing management of the CRM database within Omega 365, creating a reliable source of business intelligence across the organisation.
- Maintain comprehensive client and supplier records, ensuring all interactions, communications, project updates and commercial activity are accurately recorded.
- Support seamless project mobilisation by providing CRM and prequalification support during the transition from Tender to Project Delivery.
- Manage company and supplier prequalification information across platforms including ISNetworld, Avetta, Achilles and other client compliance portals.
- Prepare and submit prequalification documentation, coordinating responses to client and auditor requests efficiently and accurately.
- Monitor the renewal and validity of Quality, HSE, Insurance and Financial certifications, ensuring ongoing compliance across the supply chain.
- Maintain company-wide certification libraries to support tender submissions and operational activities.
- Coordinate internal and external audits, supplier inspections and client visits, ensuring documentation, scheduling and follow-up actions are completed effectively.
- Support supplier qualification assessments alongside Supply Chain, Engineering and Quality teams.
- Maintain supplier pricing information, product grading and cost data in collaboration with Cost Engineering.
- Track actions arising from client and supplier meetings, ensuring all actions are completed and appropriately documented.
- Develop and maintain a Client Interaction Calendar, ensuring proactive engagement with key stakeholders throughout the project lifecycle.
- Produce CRM reporting and insights that support business development, operational planning and continuous improvement initiatives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Quality Assurance – A Critical Part of the Role
Quality Assurance sits at the heart of this position.
You'll play a vital role in ensuring company processes, documentation and supplier records remain compliant with internationally recognised management systems including:
- ISO 9001 – Quality Management
- ISO 14001 – Environmental Management
- ISO 45001 – Occupational Health & Safety
Working alongside the Quality team, you'll help maintain audit readiness, improve document control processes and ensure the business consistently meets both client and regulatory requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your attention to detail and commitment to quality will directly contribute to successful audits, client confidence and operational excellence.
What We're Looking For
We're looking for someone who enjoys bringing structure, accuracy and continuous improvement to business processes.
You'll ideally have:
- A Bachelor's degree in Business Administration, Marketing or a related discipline.
- At least 3 years' experience in CRM Management, Client Relationship Management, Supplier Management or Prequalification.
- Strong hands-on experience managing CRM systems with responsibility for data integrity, reporting and process improvement.
- Demonstrable Quality Assurance or Quality Management experience, ideally within ISO-regulated environments.
- Experience supporting ISO audits, supplier quality processes or compliance documentation.
- Knowledge of client compliance platforms such as ISNetworld, Avetta and Achilles.
- Experience within offshore renewable energy, marine engineering, construction or infrastructure projects would be highly advantageous.
- Strong analytical skills with the ability to interpret CRM data and produce meaningful business insights.
- Excellent organisational skills with exceptional attention to detail.
- The ability to work across multiple departments while managing competing priorities.
- Excellent communication skills and confidence engaging with both internal stakeholders and external clients.
Why Join?
This is an opportunity to become part of a highly respected global organisation helping to shape the future of offshore renewable energy. You'll work on major international projects, collaborate with industry-leading professionals and play a key role in strengthening the company's quality, compliance and client relationship capabilities during an exciting period of growth.
If you're looking for a role where your CRM expertise and Quality Assurance experience will genuinely make a difference, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location