North Lincolnshire Council
Quality Customer Experience Supervisor
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Quality Customer Experience Supervisor – Archiver Opportunity (Fixed Term)
At Normanby Hall Country Park, we’re seeking a highly motivated individual to join our team on a fixed-term contract until 31 March 2026 as a Quality Customer Experience Supervisor.
About the Role
- Provide a high standard of customer service, ensuring all visitors receive the best possible experience at our venue
- Lead operational teams across the site, managing day-to-day park operations
- Oversee the planning and execution of functions and events
Key Responsibilities
- Deliver excellent visitor experiences through hands-on customer service and operational management
- Manage a 3-week rota system, working one in three weekends (including bank holidays)
- Note: Weekend shifts and bank holidays attract enhanced pay rates
- Demonstrate strong leadership by training, mentoring, and coordinating staff to maintain high service standards
- Support the adaptive planning of events and hire activities while upholding venue guidelines
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Requirements & Specification
To apply successfully, refer to the attached job description and employee specification, ensuring you meet the essential criteria outlined.
Application Instructions
- Apply promptly—this role is expected to attract a high volume of applicants
- Ensure your CV is submitted without delay to strengthen your candidacy
What Motivates Us
At North Lincolnshire, we strive to be the #BestCouncil for our communities—we make place and people count. Our values guide every interaction:
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- Equality of opportunity: Inclusivity for all, recognising diversity as a strength.
- Excellence: Catalysing excellence in service delivery and community welfare.
- Integrity: Trusted decision-making shaped by honesty and accountability.
- Self-responsibility: Empowering individuals to take ownership of growth and impact.
Join us to make North Lincolnshire the #BestPlace for our residents to live, work, and thrive.
Contact
For further information, please apply promptly. Portfolio applications and CV submissions will be reviewed on a first-come, first-served basis.
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