myenergi
Quality Diagnostic Engineer
How you stack up
Upload your CV to see how well it fits this job role
?%
Quality Diagnostic Engineer
Putting the ‘i’ into British Innovation.
Putting the ‘i’ into Inventing the Future.
Putting the ‘i’ into Inspiring Change.
myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy.
With an expanding international presence and ambitious plans for continued global growth, we’re shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.
⚡️Role Summary:
To collect data regarding field failures. Investigate returned product in context of data available (e.g. Zendesk data, production data etc.) to determine causes and contributing factors. To build reports to highlight common failure modes and identify weaknesses in the product and drive improvement in designs, production processes, technical data and technical support of the products. Identify and report on any deviations or issues identified in returned product.
Generally support the quality and continual improvement of products and processes to reduce field failures.
⚡️Responsibilities:
- Triage & inspect returned product as required through a variety of methods including:
· Visual inspection
· Electrical test
· Function test
-
Reporting finds of faults, installation issues, user error/issues, miss reporting of issues
-
Checking ticket information in regard to: Did agent go through appropriate decision tree
-
Check: was important information missed / omitted from ticket?
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Logging issues / faults on triage form
-
Feeding back information regarding issues and areas that could be improved to TS manager
-
Feeding back any relevant information related to production / manufacturing issues
-
Investigating issues relating to production faults, installation issues and defective components
-
Checking, investigations and reporting issues found with products and components that could affect performance / life expectancy, feeding back information to relevant owners.
-
Monitoring issues & logs to keep track of high priority, trending risks.
-
Fault finding and breakdown of failed units that may pose future problems.
-
Analysing trends in findings to predict future faults.
-
Investigating problems with in both products and procedures that may be improved to make products more reliable, easier to build and cheaper to maintain
-
Inspecting Wholesaler returns and giving either OK for replacement or report on issues found where there is no grounds to accept the return.
-
Highlight any abuse of the returns process
-
Identify areas requiring improvement in design, training, labelling, manuals etc.
-
Feed the above back into Quality and other departments to improve product and services.
⚡️Qualifications & Experience:
-
Understanding of electrical and electronic products (construction, design, application etc.)
-
Understanding of schematics and technical drawings and data
-
Knowledge of component types and their characteristics
-
Experience in diagnosis and rework of electronic and electrical equipment
-
Electrical test experience (safe working at mains voltage)
-
Use of basic test equipment (Digital multi-meters, Oscilloscopes etc)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
-
Ability to work with tools such as soldering and de-soldering equipment
-
Basic computer skills (Excel, Word etc.)
-
Good communication and report writing skills
-
Knowledge of electronic manufacturing processes
Our Core Values:
🌟 Positivity & Pride
💬 Open & Honest Communication
🤝 Teamwork & Kindness
🚀 Empowerment & Responsibility
At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future.
What myenergi Offers You⚡️
🚗 Free on‑site EV charging
🩺 Private Medical Insurance
🚴 Cycle to Work Scheme
🌴 25 days’ holiday (increasing with service) + Bank Holidays
💚 Mental Health First Aiders across the business
📈 Career development and ongoing support
🤝 Employee empowerment and autonomy
🅿️ Free on‑site parking
🌟 A positive, purpose‑driven working environment
🚘 EV salary sacrifice scheme
🎉 Birthday leave – because everyone deserves a day off for their birthday
🕊️ Life Assurance - death in service
🏆 Long service awards
👶 Enhanced maternity and paternity pay
💌 Life Celebrations – vouchers for birth and marriage
📞 Employee Assistance Programme – a free, 24/7 UK‑based counselling helpline
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills