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Head of Quality – Worley UK
About Worley
Worley is a global company of energy, chemicals, and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement, and construction across the project lifecycle, extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today’s needs and transition to more sustainable solutions.
Benefits
- Flexible Working
- Pension
- Extra Holiday Purchase Scheme
- Hybrid Working Model
- Many more
Role Context
This Head of Quality role exists to implement strategic initiatives, drive cultural transformation, and ensure organizational excellence in delivering Projects and Services. It plays a critical part in facilitating change that builds a strong Quality culture across the sub-region’s locations.
The role ensures synergy between people, processes, and tools, enabling flawless and consistent execution of Projects and delivery of Services. It also focuses on building a competitively superior organization by attracting, developing, and retaining top talent—ensuring the right people are in the right roles at the right time to meet evolving project needs.
Responsibilities
Quality Planning and Implementation
- Ensure Worley Standards are fully understood and integrated into Project quality plans through Quality planning and implementation of Quality Activities—with a focus on embedding Customer expectations into Project Quality Programs.
- Represent the voice of the Customer in all quality-related matters across locations in sub-region operations and projects.
Customer Quality Engagement and Issue Resolution
- Lead and drive timely, transparent resolution of customer concerns, non-conformances, and audit findings.
- Build and maintain strong relationships with:
- Project stakeholders (e.g., Customers, third-party inspectors/auditors, project delivery teams)
- Ensure governance levels remain robust and effective across medium and small projects to secure successful delivery.
Quality Leadership and Strategy
- Input into operations and design location Quality Strategy and annual plans, ensuring global and regional Quality initiatives are adopted at sub-region and location levels.
- Provide Quality leadership when a location or project lacks a dedicated Quality Manager (in support role).
Quality Execution and Consistency
- Monitor Quality execution consistency across projects and fabrication yards, intervening with improvements as necessary by escalating to Location management and sub-regional leadership.
Resource Management
- Collaborate with the Regional Head of Quality on resource planning for Projects, ensuring operations and projects are supported by competent, experienced Quality professionals.
Quality Governance and Compliance
- Oversee Quality Assurance (QA) and Quality Control (QC) functional activities in UK business, defining organizational and resourcing requirements.
- Establish and manage interface clarity with supplier quality and custody transfer processes.
Regulatory Compliance
- Identify UK regulatory obligations, plan and execute activities and oversight to ensure controls remain effective in exceeding compliance requirements.
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Audit and Compliance Programs
- Develop and update the UK audit program to maintain business compliance, align with global audit programs, and manage effectiveness of corrective actions from audits.
- Ensure lead-time for compliance audits remains effective.
Project Quality Planning and Reporting
- Support locations and projects in Quality planning and check the effectiveness of execution teams implementing execution strategies.
- Implement and monitor performance metrics and KPIs for the Quality function, ensuring alignment with operational and Quality-specific aspects.
Performance Analytics and Improvement
- Collate and report location Quality performance metrics and KPIs—identifying trends and driving measures for continuous improvement.
Quality Executive Oversight
- Provide leadership insights on sub-regional Quality performance to consolidate data for regional Management Review reports.
- Work with Regional Director for the final report.
Cost and Lean Management
- Manage quality-related costs by prevention and reducing waste via innovative preventative and lean practices to ensure Quality resources are funded through billable means.
Continual Improvement Initiatives
- Lead continuous improvement initiatives with learnings gained from projects and transferable insights into a portfolio-wide execution improvement strategy.
Quality Team Leadership
- Establish and lead a high-performing Quality team across sub-region locations by fostering collaboration and professional development.
Cross-functional Integration
- Uphold cross-functional teamwork between Quality, Engineering, Procurement, Construction, and other support teams for seamless project delivery.
Requirements
Essential Qualifications
Accreditations
- Hold an ISO 9001 Lead Auditor credential, or equivalent equivalent Auditor Training with evidence of methodology, context, and practical implementation.
Leadership & Change Management
- Certification or experience in leadership and management of organizational change.
Standards & Codes Expertise
- Deep knowledge of ISO Standards, particularly ISO 9001, Construction Codes, and regulatory frameworks within the UK.
Additional Training
- Courses or certifications in:
- Risk Management
- Problem-solving/RCA tools (Root Cause Analysis, Failure Mode Investigation)
- Continuous Improvement methodologies (lean, 6 Sigma, etc.
- Digital QA/QC tools and systems.
Experience
- Several years of senior management leadership in Quality teams for an integrated environment (e.g., Oil and Gas, Renewables, Construction, or comparable fields).
- Experience working across EPC projects and detailed design teams ensures expertise in delivery complexities.
- Strong customer stakeholder engagement for Quality leadership.
- Cross-functional collaboration experience with key functional leaders (safety, procurement, operations, etc.).
Industry Expertise
- Faces and navigates UK regulatory obligations, including:
- Environmental regulation (net-zero target alignment).
- Safety regulations & Health & Safety reporting requirements
- Planning & building regulations (reporting & permitting)
- Complex transport capacities for energy projects
- Grid Approval Standards
- Industry-specific codes and standards (acceptance testing standards, compatibility, etc.)
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Leadership Behavior & Qualities
Our leadership style — calm, courageous, curious, person-centered:
- Calm & Optimistic Under Pressure – Maintain composure and constructiveness in adversity.
- Courageous & Growth-Oriented – Open challenge of status quo, promoting a culture of psychological safety where honest conversations about mistakes and preconditions for success are the norm.
- Curious & Self-Reflective – Actively seeks feedback, stays open to new thinking, engages in continuous learning.
- Inclusive Leadership – Combines delivering expectations with public prioritization of diversity, equity, inclusion and belonging.
Operational and Strategic
- Hands-on strategy and execution for location optimisation, combining quantitative knowledge and analytic judgment.
- Experience in clearly defining location quality objectives aligned to global-regional strategy and returns.
- Approval and sign-off of mega and large project Quality plans and resource allocation.
Technical Acumen
Everyone in Worley’s Quality function must embody the following core processes:
| Core Process | Scope of Ownership |
|---|---|
| Quality Planning | Ensuring Quality objectives and criteria are embedded from execution start. |
| Quality Assurance & Audits | You will plan, assist and execute audits, lessons-learned exercises, and customer satisfaction reviews. |
| Quality Control | Ensuring product and deliverables integrity across design, construction and installation work. |
| Non-Conformance Management | Authorization discipline and risk-based evaluation for deviations, NCRs, and waiver approvals. |
| Corrective Actions and Continuity Planning | Implementation and follow-up on corrective action requirements thereafter for sustainability. |
| Industry Compliance | Creates strategic alignment for substance and QA front-line practice. |
Regulatory & Standards Knowledge
- Proficiency in regional and international regulations, standards (international + QHSE, ISO 10005+ family, ISO 19011). Experience managing Audits for process assessments, standards-related gap analyses, root-cause analyses that drive continuous improvement.
- Incorporation of Climate Change and regulatory obligations into mission and operations across the full project lifecycle.
Digital Transparency & Reporting
- Extensive practices on implementing systems and processes to generate transparent, data-driven reporting and reporting layout control.
Company Values at Worley
By joining Worley, you’re becoming part of an innovative and inclusive culture that guides the future of sustainable, low‐carbon infrastructure and operations. Worley believes in a synergy of innovation, accountability, and sustainable impact. These values are reflected through:
- Belonging: We foster an environment where every individual feels valued, empowered as unique players for success.
- Inclusivity & Creativity: Broadening perspectives that address better ways of working, modern problem-solving, and dynamic change. People and projects thrive in an inclusive environment.
- Driving Sustainability: Encouraging ideas that guide us toward carbon net-zero commitments, equitable supply chain management and changing operations for lower emissions.
We’ve committed to Building a Future legend together. [Your career ambitions, new skills you have or want to develop – our doors are wide open.]
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