Rhenus Logistics
Quality Gate Inspector
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What You Can Expect
Please note this role is for maternity cover.
Shift Pattern
- Monday to Friday, 08:30 - 16:30
Key Responsibilities
Quality Inspection
- Carry out inspections of inbound, stored, picked, packed, and outbound products.
- Verify product condition, quantity, labelling, packaging, and documentation against customer specifications.
- Conduct routine warehouse quality audits.
- Identify damaged, defective, or non-conforming products and ensure they are quarantined where appropriate.
- Monitor compliance with Standard Operating Procedures and relevant work instructions.
Compliance
- Coordinate time-critical operational requests with the Operations Lead
- Ensure compliance with customer quality requirements and service level agreements (SLAs).
- Support adherence to Health & Safety regulations and warehouse standards.
- Assist with compliance against recognised quality management systems (e.g. ISO 9001) where applicable.
- Ensure accurate completion of inspection records and quality documentation.
Investigation & Corrective Action
- Record quality issues accurately and promptly.
- Investigate defects, damages, and process failures.
- Raise non-conformance reports (NCRs).
- Support root cause analysis and implementation of corrective and preventive actions.
- Monitor effectiveness of corrective actions.
Operational Support
- Liaise with Warehouse Supervisors to resolve quality concerns.
- Provide guidance to operational teams on quality expectations.
- Participate in customer visits and quality audits where required.
- Support stock investigations and inventory accuracy activities.
Continuous Improvement
- Identify opportunities to improve warehouse quality processes.
- Support Lean, 5S, and continuous improvement initiatives.
- Monitor quality performance trends and report findings.
- Contribute ideas to reduce customer complaints and operational errors.
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Key Performance Indicators (KPIs)
- Inspection accuracy.
- Customer complaint rate.
- Non-conformance closure times.
- Warehouse audit scores.
- Picking and packing quality accuracy.
- Damage reduction.
- Inventory accuracy.
- Compliance with inspection schedules.
Knowledge & Experience
Essential
- Previous experience within a warehouse or logistics environment.
- Experience carrying out quality inspections or audits.
- Good understanding of warehouse processes.
- Strong attention to detail.
- Competent using Microsoft Office and Warehouse Management Systems (WMS).
- Good written and verbal communication skills.
Desirable
- Experience within a third-party logistics (3PL) environment.
- Knowledge of ISO 9001 Quality Management Systems.
- Understanding of root cause analysis techniques.
- Internal quality auditing experience.
- FLT licence (where operationally required).
What You Bring
Skills & Competencies
- Excellent attention to detail.
- Strong analytical and problem-solving skills.
- Organised with effective time management.
- Ability to make objective decisions based on evidence.
- Good interpersonal and communication skills.
- Ability to work independently and as part of a team.
- High level of integrity and accountability.
- Customer-focused mindset.
- Adaptable and resilient in a fast-paced environment.
Working Conditions
- Warehouse-based role.
- Standing and walking for extended periods.
- Manual handling in accordance with company procedures.
- Shift work may be required, including weekends depending on operational requirements.
- Use of handheld scanning equipment and warehouse management systems.
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Decision-Making Authority
The Quality Inspector is authorised to:
- Reject or quarantine non-conforming products.
- Escalate quality issues to management.
- Recommend corrective actions.
- Stop operational processes where significant quality or compliance risks are identified, in line with company procedures.
Behavioural Expectations
The post holder will:
- Demonstrate integrity and professionalism.
- Promote a culture of quality and continuous improvement.
- Build positive relationships across operational teams.
- Take ownership of quality issues through to resolution.
- Maintain confidentiality and accurate records.
- Act in accordance with company values and health and safety requirements.
Welcome to Rhenus
At Rhenus, we stand as one global team that thrives on collaboration. Because everyone contributes to our success, we value every voice and embrace every idea. Together, we shape the future of logistics and beyond.
Empowered by you. As a logistics service provider, we are the value-added partner for customers all over the world. We analyse highly complex processes along the supply chain and optimise them through individual solutions for procurement, production and distribution. Whatever our customers want to achieve – we stand by their side and pave the way.
In our decentrally organised business units, we provide future-orientated services for the logistics of tomorrow.
If you have technical problems with your applicant account or if you do wish to withdraw your data, please do not hesitate to contact us via workday@rhenus.com
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