Hywel Dda University Health Board
Quality Improvement & Service Transformation Facilitator
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Quality Improvement & Service Transformation Facilitator
Quality Improvement & Service Transformation – Project Support Role
Temporary or Permanent (as per needs) – Hywel Dda University Health Board
We have an exciting opportunity within our Quality Improvement & Service Transformation Team and are seeking individuals with experience of working within continuous quality improvement.
You will work as part of a dynamic team across the four acute sites at Hywel Dda on specific projects identified by the Quality Improvement & Service Transformation Team.
About the Role
To assist in the development and delivery of improvement and transformational change projects, with the aim of achieving high-quality care.
Job Summary / Purpose
Your core responsibility is to support the provision of the highest quality patient care through personal actions and continuous improvement.
Key responsibilities include:
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Project Planning & Execution
- Help develop project/improvement plans and support their implementation across the Health Board.
- Lead the testing of changes using the PDSA (Plan-Do-Study-Act) methodology.
- Demonstrate measurable impact of changes tested, clearly communicating findings.
- Ensure specific projects assigned meet key milestones and deadlines, often under pressure.
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Change Management
- Guide teams through implementation of new ways of working, demonstrating an understanding of change processes.
- Lead, motivate, and engage staff involved (stakeholder inclusion is critical).
- Facilitate regular communication, feedback, meetings (with minute-keeping), and the production of approved reports.
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Methodology & Reporting
- Identify and assess project backgrounds using evidence-based improvement strategies.
- Provide robust improvement methodologies to support teams in delivering projects.
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Autonomous Work & Coordination
- Prioritise workload effectively to meet deadlines in fast-paced environments.
- Work closely with clinical and managerial staff, ensuring ongoing collaboration and cooperation.
Requirements
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Experience in continuous quality improvement (CQI), Lean, or other change methodologies.
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Strong project management skills and the ability to adapt workflows.
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Demonstrated capability in data collection, analysis, and reporting.
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Excellent communication and engagement skills for working with diverse teams.
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Organisational skills for managing multiple tasks under tight deadlines.
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Welsh language skills are welcome but not mandatory; applicants must speak in English.
Benefits
Working with Hywel Dda University Health Board provides:
- Access to comprehensive NHS benefits, including employee discounts, pension, and development opportunities.
- A rich healthcare environment with services across four main hospitals, community hospitals, care centres, mental health, and learning disabilities in:
- Carmarthenshire (including Bronglais Hospital, Glangwili Hospital, Charles Stanley Hospital, Amman Valley & Llandovery hospitals).
- Ceredigion (including Glastonbury Hospice, Tregaron Hospital, and integrated care centres in Aberaeron and Cardigan).
- Pembrokeshire (including Prince Philip Hospital, Withybush Hospital, Tenby & South Pembroshire hospitals).
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- Collaborative partnerships with local authorities, private sector, and third-sector organisations.
About Hywel Dda
Hywel Dda University Health Board serves Carmarthenshire, Ceredigion, Pembrokeshire, and neighbouring areas, employing over 13,000 staff.
They provide a broad range of services:
- Primary and community care (47 GP practices, 99 pharmacies).
- Hospital care (acute and specialist services across four main hospitals).
- Mental health and learning disabilities services.
Contact Details
For further details or an informal chat:
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Lindsey Clark – Quality Improvement Practitioner Email: lindsey.clark@wales.nhs.uk Phone: 01437 763433
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Emma Phillips – Quality Improvement Practitioner Email: emma.phillips@wales.nhs.uk Phone: 01437 763690
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Claire Davies – Quality Improvement Practitioner Email: claire.davies30@wales.nhs.uk Phone: 01437 763690
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