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We’re looking for a Quality Lead for a 12 months FTC / Secondment to help maintain high standards across our Connect to Work contracts. This is a key role in safeguarding service quality and ensuring compliance with the Supported Employment Quality Framework (SEQF) and contractual requirements.
As the Quality Lead you will be working closely with the Fidelity Assurance Manager, you’ll carry out routine quality checks, support operational teams to evidence best practice, and ensure audit readiness across multiple contracts. If you have a keen eye for detail, strong compliance experience, and enjoy working collaboratively to uphold standards, we’d love to hear from you.
You’ll be responsible for completing routine quality assurance activities, including participant file checks, employer engagement reviews, and compliance audits. This involves ensuring all documentation meets SEQF and contractual standards, recording findings accurately, and escalating risks where necessary. You’ll support operational teams in understanding and implementing quality requirements, track and follow up on actions arising from quality checks, and prepare for audits by maintaining complete and well-evidenced files. Additionally, you’ll promote consistent compliance practices across teams to uphold the highest standards of service delivery.
We’re looking for someone with proven experience in quality assurance, contract compliance, or a similar role, combined with strong attention to detail and analytical skills. You’ll have excellent communication abilities, capable of explaining complex requirements clearly and concisely, and experience interpreting compliance standards and producing high-quality reports.
In return for your dedication, knowledge, and commitment, we offer a competitive salary of £35,000 p.a. with these great benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer a Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
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Location: Remote
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Contract duration: 12 months
Closing Date: 22 July 2026
Key Responsibilities
Under the direction of the Fidelity Assurance Manager, the Quality & Compliance Lead will:
- Complete routine quality assurance activity, including:
- Monthly participant file checks
- Employer engagement quality checks
- Action plan and review compliance checks
- Ensure documentation and evidence meets agreed SEQF and contractual standards.
- Record findings clearly, accurately, and consistently using agreed templates and trackers.
- Identify gaps, inconsistencies, or risks in case files and escalate them appropriately.
- Support operational teams to understand quality expectations and implement required actions.
- Track completion of actions arising from quality checks and follow up where needed.
- Support preparation for audits by ensuring files are complete, up to date, and well evidenced.
- Maintain version control and correct use of approved templates and documents.
- Contribute to quality monitoring data, highlighting emerging issues to the Fidelity Assurance Manager.
- Work collaboratively with Team Leaders and managers to promote consistent compliance practice.
- Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
- Ensures best practice is identified, adhered to and championed
- Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
- Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
- To handle personal data in accordance with the organisation's data protection policy.
- Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
- Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
- To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
- Compliance expertise: Experience in compliance management, regulatory compliance, or related fields.
- Excellent communication and interpersonal skills: Ability to effectively communicate compliance requirements to staff and stakeholders.
- Attention to detail and analytical skills: Ability to analyse compliance data and identify areas for improvement.
- Ability to resolve compliance-related issues.
- Experience of working in a contract compliance background within an operational environment conducting contract compliance reviews and writing risk-based reports
- Excellent written and verbal communication skills.
- Able to articulate requirements clearly and concisely.
- Able to effectively communicate with and present to internal and external stakeholders at all levels, including report writing.
- Experience of interpreting complex requirements into simple user instructions and processes
- Able to present and interpret data and information to identify and recommend areas for improvement
- Proven record of leading change; working on own initiative to achieve objectives and managing others to achieve agreed deadlines
- Skilled at using Microsoft products (Excel, Word, Powerpoint) and generally proficient with IT tools.
- Comfortable working remotely and managing own workload.
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Desirable
- Experience working within employability, supported employment, or public services.
- Strong understanding of the SEQF framework: Thorough knowledge of the SEQF principles, values, and standards (training can be provided).
- Experience working across multiple contracts or delivery areas.
- Works closely with Team Leaders, Employment Specialists, and operational managers.
- Experience in supporting frontline staff.
Additional Information
PLUSS, part of the Seetec group, is an award-winning Community Interest Company that supports thousands of people each year to achieve a career and fulfil their true potential. Our employment operations help jobseekers who need the most specialist support to find work. Our enterprise operations run alongside to create direct employment opportunities in a wide range of job roles. The projects give people the opportunity to get involved in local communities, meet new people and have fun through a range of activities.
Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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