How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
The Quality Assurance Manager is responsible for defining and leading the organization’s customer experience quality strategy, and complaint resolution. This role establishes and maintains an effective Quality Management System (QMS), ensures compliance with regulatory and customer requirements, and drives continuous improvement across manufacturing operations. The position serves as the primary link between customers and operations, ensuring that quality issues are resolved systematically and prevented from recurring.
Key Responsibilities
- Establish and lead the Quality Management System (QMS), including policies, procedures, and governance with regards to customer complaints
- Own and continuously improve the customer complaint management process from intake through resolution and prevention
- Design and implement structured root cause and corrective action (RCCA/CAPA) processes
- Serve as the primary quality interface with customers for escalated and high-impact issues
- Develop and track key quality and complaint metrics (cycle time, recurrence, severity, customer impact)
- Ensure compliance with ISO standards, regulatory requirements, and customer specifications
- Translate customer complaints into systemic operational improvements and defect reduction initiatives
- Partner with quality management, operations, engineering, and supply chain to drive quality improvements
- Build and lead a team responsible for complaint resolution (3+ individuals), including prioritization and capability development
- Provide strategic guidance to leadership on quality risks, trends, and improvement opportunities
- Promote a culture of quality, accountability, partnership and continuous improvement across the organization
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Bachelor's degree in engineering, Business, or related field
- 5+ years of experience in quality, manufacturing, or related leadership role
- Demonstrated experience building or managing quality systems and complaint processes
- Strong knowledge of ISO standards and regulatory compliance
- Experience with root cause analysis and statistical methods
- Proven leadership, decision-making, and problem-solving skills
- Strong communication skills with customer-facing experience
- Certification in Quality (ISO, Six Sigma, ASQ)
- Experience with Lean manufacturing and continuous improvement methodologies
- Experience managing customer complaint or quality escalation processes
- Familiarity with manufacturing environments and production systems
- Advanced proficiency in data analysis and reporting tools
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Core Competencies
- Customer Focus and Advocacy
- Leadership and Team Development
- Analytical Thinking and Problem Solving
- Continuous Improvement Mindset
- Cross-Functional Collaboration
- Strategic Thinking and Execution
EOE Policy Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Estimated Salary
$95,000 - $115,000
Experience Level
5-10 Years
Requisition ID
2144
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills