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Quality Manager
Beauty Pie is seeking a Quality Manager to join a fast-paced, high-growth consumer goods company.
You will be passionate and dynamic about quality excellence within the beauty, wellness, home & lifestyle sectors and thrive in a dynamic, scale-up environment, this could be the perfect role for you.
As the most senior in your specialist knowledge field, you will be expected to own the QMS system and be the SME for the business!
Requirements
- Experienced in a quality leadership role (manager level), with 6+ years of total experience in quality assurance/control.
- Strong understanding of the end-to-end value chain (from product development, supplier, warehousing to customer) and quality's crucial role within it.
- Proven experience in a fast-paced, high-growth Beauty or Personal Care business.
- Quality Standards Expertise: Solid knowledge of GMP, ISO 22716, or similar industry standards.
- Audit Proficiency: Demonstrated experience with both internal and external audits.
- Third-Party Manufacturing Expertise: A good understanding of 3rd party manufacturer environments, including their processes, challenges and best practices for quality assurance and control.
- Data Analysis & Systems: Proficiency in data analysis tools, particularly Google Sheets/Excel.
- Proactive, confident, a clear communicator, a self-starter, problem-solver, diligent and pragmatic in your approach to quality.
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Responsibilities
- Set the tone on Quality for the wider business.
- Leading the end to end product quality journey including project risk assessment, develop our internal QMS and be the main point of contact for internal and external stakeholders on quality matters.
- Continuously improve our quality processes, actively bringing new ideas to the table and seeing them through to execution.
- Identify new issues and trends and report and escalate appropriately.
- Lead the non-conformance process in response to serious quality issues by investigating root causes using RCA tools (such as Ishikawa). Ensure appropriate CAPAs are implemented.
- Be the Quality authority in the room - managing all relevant stakeholders, including cross-functional teams and up to C-level leadership, ensuring they are informed and engaged throughout the process.
- Work closely with our SRM team to ensure strategic suppliers are complying with Beauty Pie’s Quality Management Standards and roles and responsibilities are clearly aligned.
- Carry out reviews, visits and audits, in collaboration with NPD and SRM teams, for third party manufacturers and packaging suppliers and ensure this is documented appropriately, including via Quality and Technical Agreements.
- Mapping processes across the value chain (from Supplier to Member) to identify risks, inefficiencies, or misalignments that could impact product quality or Member experience.
- Training cross-functional teams on quality processes and our Member Happiness team and how to manage quality-related contacts correctly, ensuring every team understands their role in quality and has access to clear, accurate documentation.
- Maintaining and embedding SOPs to ensure consistency, compliance and clarity in how quality-related activities are carried out.
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Benefits
- Hybrid working with 3 days in the office in central London
- Free membership to Beauty Pie+ and additional percentage off our products
- 25 days holiday & your birthday off
- Flexible bank holidays
- Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing
- Private Medical Insurance
- Menopause support
- £2,500 / $2,500 to spend on your fertility journey after 2 years of service
- 10 therapy sessions through AXA PPP
- Access to mental health support through Spill
Apply now for a chance to be part of an inspirational, international and talented team. Beauty Pie is an equal opportunity employer.
The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
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