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Quality Manager
Healthcare Quality Manager – Arvato
Arvato is an innovative and leading global 3PL (Third-Party Logistics) service provider specialising in supply chain management and e-commerce. With 20,000 team members across over 100 locations, we operate in Consumer Products, Tech, Healthcare, Automotive, and Publisher industries.
You’ll thrive in a culture built on collaboration, respect, commitment, and curiosity—where you can grow, contribute your ideas, and make a global impact. At Arvato, we’re on it. Together.
Salary & Location
- Up to £53,000 per year
- Primary Location: Eastridge Park, East Midlands Gateway (1 day per week in Kings Norton, Birmingham)
- Working hours: 40 hours per week, Monday to Friday
About the Role
Are you passionate about driving high-quality services and continuous improvement? We’re seeking a energetic and detail-oriented Healthcare Quality Manager to join our growing Quality Team and lead quality assurance across two key operational sites.
Your role will involve:
- Guiding the Healthcare Quality Team and Quality Management System (QMS) to ensure compliance with international healthcare standards
- Enforcing Good Distribution Practice (GDP), ISO 9001, and ISO 13485 to maintain product safety, traceability, and patient protection
- Overseeing daily client quality demands, ensuring contracts are met and operational excellence is achieved
Key Responsibilities
Team Leadership & Operational Management
- Manage all operational aspects of the Healthcare Quality team, ensuring consistent compliance and performance reporting
- Lead initiatives to boost team engagement, motivate staff, and enhance collaboration across operational and functional teams
- Hold accountability for monthly Quality Key Performance Indicators (KPIs) and deliverable results
Quality Assurance & Compliance
- Uphold full adherence to GDP, ISO 9001, and ISO 13485 while overseeing product traceability, storage, handling, and sourcing. This includes:
- Deviation and Corrective Action Management (CAPA)
- Supplier oversight, activation, deactivation, qualification, and performance regulation
- Internal and external auditing processes
- Training and change control administration
- Document control and audit trails
- Product qualification, calibration, validation, and temperature management systems
- Act as a delegate for "Responsible Person" (WDA(H) license holder) in the absence of the primary nominee
- Host and coordinate client regulatory and third-party audits, ensuring active participation and seamless execution
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Training & Knowledge Sharing
- Develop and deliver healthcare-focused quality training workshops to ensure teams are well-versed in regulatory requirements, best practices, and innovative processes
- Raise awareness across all business units on quality, compliance, and operational alignment with patient safety and legal obligations
Client & External Engagement
- Represent Arvato in client business reviews, presentations, and negotiations related to Quality Agreements, KPIs, and contract compliance
- Collaborate with global Quality teams to harmonise best practices across Arvato’s UK Healthcare sites and units
- Maintain strong relationships with clients, suppliers, regulatory bodies (e.g., MHRA, FDA), and industry experts
Usability & Employee Development
- Support business growth by actively contributing to healthcare projects (e.g., new procurements, customisation, risk mitigation)
- Coach departments in quality risk management, returns & recall processes, and document control best practices
Qualifications & Experience
Required: ✅ Specialist knowledge in healthcare quality, governance, or compliance (GDP, ISO 9001, ISO 13485) ✅ Strong understanding of WHO & European regulatory standards (MHRA, EU/GDP, FDA) ✅ WMS (Warehouse Management System) proficiency ✅ Proven track record in audit execution, CAPA processes, risk assessment, and compliance management ✅ Experience working across multiple operational sites and communicating effectively with cross-functional teams ✅ Results-driven mindset, with analytical purposiveness, and the ability to lead and develop a high-performing team
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Desired: 🔹 Familiarity with healthcare supply chain logistics (e.g., cold-chain or patient tracing systems)
Core Competencies & Skills
- exceptional attention to detail
- dynamic problem-solving and adaptability in a fast-paced environment
- exceptional presentation skills for decision-makers and regulators
- ability to coach and guide teams through complex compliance matrices
- global mindset to bridge gaps between local and international quality policy
External Relationships
You will engage with—and influence numerous stakeholders, including:
- Exec team & Health Senior Leadership
- Regulatory governing bodies (MHRA/GxP, FDA, local authorities)
- Internal and external clients (Health and Technology Pharma/$ga suppliers)
- Information technology teams and Warehouse Management Systems suppliers
Employee Benefits
- 25 days annual leave + 8 Bank Holidays (with the ability to purchase an additional 5 days pa)
- Pension contribution package
- Life Assurance (4 x salary in case of death coverage)
- Employee Assistance Programme – offers confidential counselling, career advice, and mental health support
- Employee Discount Scheme through *Benefit Hub
- Free on-site parking
(Disclosure requirements regarding data handling, GDPR/regulatory compliance statements will follow legal frameworks in place.)
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