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Quality Manager
Quality Manager
We are looking for a Quality Manager to lead and embed best-in-class food safety and quality standards across a transforming production kitchen environment.
About the Role
This is a pivotal role responsible for driving the implementation and continuous improvement of food safety and quality management processes within production kitchens.
You will:
- Lead a team of Quality Controllers.
- Work closely with operational teams, chefs, and stakeholders to ensure standards meet both internal expectations and regulatory requirements.
- Support a culture of accountability and excellence.
Key responsibilities:
- Build, implement, and maintain the Quality Management System (QMS) to meet regulatory and internal standards.
- Lead and develop the Quality Control function, ensuring strong capability and understanding across the team.
- Investigate customer complaints and implement effective reduction and prevention strategies.
- Partner with operations to deliver continuous improvement initiatives and achieve departmental KPIs.
- Coach and influence chefs and kitchen teams to embed food safety ownership and a strong quality culture.
This role is on-site (5 days per week) in Knightsbridge. Please refer to our Hybrid@Harrods policy for further details, or contact the Talent Acquisition team if you have questions on working arrangements.
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About You
You will be a confident and collaborative quality professional with:
- A passion for driving high standards and continuous improvement in a fast-paced food production environment.
- Strong leadership capability, enabling you to:
- Motivate and develop a team.
- Effectively partner with cross-functional stakeholders.
- Balance hands-on operational involvement with strategic oversight.
- Ensure compliance while influencing change.
- The ability to:
- Take ownership of challenges.
- Use data to inform decisions.
- Proactively champion food safety and quality.
- Adaptability to step in and support senior leadership when required.
Must-have qualifications and experience:
- Food Safety and HACCP qualification (minimum Level 3).
- Strong knowledge of BRC or equivalent GFSI food safety standards.
- Proven experience in a quality management role within:
- Food manufacturing or food service environments.
- (Ideally with Ready-To-Eat products in production kitchens).
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What We Offer
Core Benefits at Harrods
- A friendly environment designed to inspire your best work.
- Abundant opportunities and support for career growth across varied specialisms in luxury retail.
- Varied developmental challenges and opportunities to develop specialisms while maintaining a core focus.
Values and Culture
We embrace:
- Individual strengths and unique perspectives in all talents and backgrounds.
- A culture where authenticity sets us apart.
- Support for people from all walks of life to grow and thrive. "What makes you unique makes us exceptional."
(For insights into life at Harrods, explore #TogetherHarrods on LinkedIn or follow @togetherharrods on Instagram.)
Additional Information
- Time Type: Permanent
- Department: Food Buying and Product Development (Steve Willis)
- We uphold high standards for our team through:
- A competitive pay and benefits package.
- Programmes that reward and recognise exceptional performance.
- Career acceleration via:
- Collaboration with talented teams.
- Development training opportunities.
- Visibility-raising opportunities within luxury retail.
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