Schindler Group
Quality of urban life
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Quality of urban life
Location: Warrington, England, United Kingdom Job ID: 89374
About Rubax Lifts Limited
Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers.
At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.
Key Accounts Admin – Job Description
Your Main Responsibilities
Our Key Accounts Admin must ensure excellent administrative support for key account management. Your core duties include:
- Preparing documentation and producing reports for meetings
- Preparing for and attending key account management meetings when required
- Taking and screening calls, enquiries, and requests, while handling them appropriately
- Dealing with incoming emails and frequently corresponding on behalf of management efficiently and professionally
- Keeping clients updated on all contract-related issues and following up on requests
- Responding promptly to client needs, serving as the first point of contact to ensure paramount customer service
- Maintaining company files, assisting with worksheets, schedules, and service-related documents
- Performing general administrative duties—such as typing correspondence, dictation, and record-keeping
- Keeping internal systems up to date while updating customer service portals to meet KPIs & SLAs
- Producing client invoice applications and preparing and sending accurate sales invoices
- Communicating professionally with all external and internal stakeholders
- Logging, processing callouts/maintenance, and liaising with engineers to ensure completion
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Key Requirements
- Proven administrative experience in a similar role
- Proficiency in MS Office Systems (Excel, Word & PowerPoint)
- High attention to detail, strong organisational skills, and the ability to multitask
- Exceptional verbal and written communication abilities
- Ability to work under pressure, meet demanding deadlines without compromising accuracy
- Experience dealing directly with internal and external clients
- Strong relationship-building skills—both internally and externally—and a collaborative attitude
- Proactively highly organised, with the ability to work as a team and act independently
- Strong planning, time management skills
- Ability to resolve conflicting demands to ensure good customer service
- Ability to utilise minimal supervision and employ initiative
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What’s in It for You?
Join our purpose-driven organization. Here’s how we support your career growth:
- Competitive salary with a discretionary annual bonus
- 25 days’ holiday plus bank holidays, plus an annual paid volunteering day
- Pension scheme with 5% company contribution
- Comprehensive life assurance
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
Join the Team
Become part of our team, helping us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value diverse skills and perspectives, and together, we’re shaping the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamRubax!
Discover more on rubax.co.uk
At Rubax, We Value
✅ Inclusion and diversity ✅ Equity and equal opportunities for all qualified applicants
Note: Any unsolicited applications from recruitment agencies are deemed to be rejected and do not constitute an employment offer.
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