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Quality Officer
Arvato – QC Administrator (Quality Assurance)
About Arvato
Arvato is an innovative leading global 3PL service provider in supply chain management and e-commerce, serving industries such as Consumer Products, Tech, Healthcare, Automotive, and Publishing. With 20,000 team members across 100+ locations, we thrive in a collaborative environment that encourages growth, creativity, and impact. Join a team dedicated to logistics excellence and shaping global supply chains. Together, we’re on it.
Job Description
Role Title
QC Administrator (Quality Assurance)
Key Details
- Salary: Up to £42,000.00 per year
- Location: East Midlands Gateway (with required travel to Kings Norton)
- Hours: 40 hours per week, Monday to Friday
About the Role
You’ll provide administrative and quality assurance support to Arvato’s Quality (QA) department, ensuring compliance with regulatory standards, client requirements, and internal procedures. Your expertise will drive efficiencies in Quality Management Systems (QMS), audit preparedness, and continuous improvement across global supply chains.
Key Responsibilities
Compliance & Process Support
- Assist internal departments and suppliers in compliance with GDP (Good Distribution Practice), Arvato’s QMS procedures, and client processes.
- Provide QA advice for operational teams to uphold compliance with process standards, audits, and KPIs.
- Manage and maintain records for:
- Change control (documenting and tracking proposed changes)
- Deviations (investigating non-conformities)
- Corrective and Preventative Actions (CAPA) (ensuring proactive improvements)
Administrative & Reporting
- Support annual audits (cliffeid/cliente/auditors), self-inspection programs, and supplier audits by:
- Scheduling activities (supplier evaluations, internal reviews)
- Ensuring documentation readiness
- Compile QA reports, KPIs, investigations, and key performance metrics for the Global QA team.
- Manage temperature tracking, ALCOA (Attributable, Legible, Contemporaneous, Original, Accurate) compliance for documentation, and archiving in line with client protocols.
- Support client onboarding, including:
- Validation, SAP testing, and process walkthroughs
- Ongoing compliance with the Arvato Global Quality system
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Operational & Collaborative Support
- Assist with complaint investigations, product quality reviews, and return documentation processing.
- Prepare and manage supplier audits/verifications (evidence gathering, SLA tracking, surveys).
- Work closely with internal & external stakeholders ( agujacating, reporting non-compliance).
- Prepare documents and coordinate audit readiness tasks for both internal QC audits and client/internal regulatory assessments.
Adherence to Standards
- Ensure activities comply with GDP, ISO 9001 (Quality Systems), ISO 13485 (Medical Devices), and Arvato.com/GDP-aligned protocols.
Requirements
Essential Skills & Qualifications
- Strong organisational and methodical approach
- Ability to prioritise a busy workload with complex time-sensitive tasks.
- Proficient with Microsoft Office (Word, Excel, Visio, Project/Planner) and audit-facing tools (e.g., QMS platforms, SAP, temperature monitoring software).
- Experience with a mix of the following (preferred):
- Quality assurance administration (document management, audit handling, scheduling)
- Candidate assistance (mailbox management, external client/supplier liaison)
- Compliance investigations, change control, audit readiness, and KPI tracking
- Workingwith databases or ERP systems.
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Desirable Industry Experience
- Past roles in Healthcare, medical/pharmaceutical industries (CВС, CAPA, compliant reviews).
- Experience in Cold Chain Supply, Documentation Control, SAP Systems, or electronic QMS platforms.
Person Specification
Attributes (Deal Essentials)
- Team player with a collaborative mindset.
- Problem-solver (e.g., resolving non-compliance issues efficiently).
- Ability to engage across levels (Operational teams to executives, clients to clients).
Technical Skills
- Familiarity with regulatory frameworks (e.g., ISQ91, ISQ13485, Annex of GDP). Experience in similar pharma/medical device environments is beneficial but not mandatory.
- Basic audit terminology and *ideologicallyاصةciencesh commitment to documentation.
Benefits
Work-Life Balance
- 25 days annual leave, +8 bank holidays, +option to purchase up to 5 extra days.
Career & Support
- Pension contribution - offering secure personal safeguards at retirement.
- Life Assurance Policy: Pay-out of 4x annual salary to eligble beneficiaries.
Wellbeing & Rewards
- Employee Assistance Programme (confidential support, advice, or counselling).
- Discount Scheme via Benefit Hub.
- On-site parking (provided).
Privacy and Compliance
Disclaimer: This role may require to be subject to UK Disclosure and Barring Service (DBS) checks and Arvato’s safe recruitment procedures .
For more information on data protection rights, policies, and additional application details, [visit Arvato’s Privacy Portal].
Arvato UK Limited
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