Quality Officer

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Job Details

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

We have an exciting opportunity to support the continued development of the Almus and Alvita businesses. This role will provide support to the central Quality function. The role involves carrying out and being responsible for specific technical and quality related activities, under the supervision of the European Quality Manager, necessary to introduce new and maintain existing Almus and Alvita branded products on the market in a legally compliant manner throughout their entire product lifecycle.

Key Responsibilities Will Include

• Support the European Quality Manager in the effective operation, maintenance and continuous improvement of the Quality Management System, ensuring key quality processes are managed in accordance with applicable regulatory, business and procedural requirements.
• Take ownership of allocated QMS processes, ensuring associated schedules, records, documentation, actions and reporting requirements are maintained accurately and completed within agreed timelines.
• Co-ordinate the preparation, review and follow-up of quality documentation and periodic quality activities, liaising with internal stakeholders, suppliers and contract service providers to obtain required information and evidence.
• Support audit, inspection and compliance activities, including preparation, follow-up, tracking of findings and monitoring of corrective and preventative actions through to closure.
• Administer and support quality event management processes, including complaints, incidents, deviations, alerts and other reported quality issues, ensuring appropriate investigation, documentation, escalation and closure.
• Support risk management and regulatory compliance activities by maintaining schedules, coordinating data collection, assessing the impact of new or updated information, and ensuring appropriate records are retained.
• Support the operation of change control and continuous improvement processes, including creation of records, coordination of actions, progress tracking and confirmation that agreed actions are implemented effectively.
• Maintain QMS tracking tools, performance indicators and management information to provide visibility of process status, compliance performance and outstanding actions.
• Contribute to the development, review and implementation of quality policies, procedures, working instructions and supporting templates to ensure the QMS remains effective, practical and aligned with business needs.
• Develop and maintain effective working relationships with colleagues, suppliers, contract service providers and other stakeholders to support the delivery of quality activities across the business.
• Attend and contribute to relevant project, operational and functional meetings, providing quality input, updates and follow-up on agreed actions as required.
• Prepare, maintain and deliver quality training materials as required to support effective implementation of QMS processes across relevant business units.
• Support the management of supplier and contract service provider Quality Agreements, including coordination of documentation, review cycles, stakeholder input and approval activities.