NHS Blood and Transplant
Quality Officer - QA Technology Assurance
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Quality Officer – QA Technology Assurance
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
The successful candidate may be based at any of our main centres in England, subject to agreement with the hiring manager, following the final outcome.
Job Summary
We are currently seeking a Quality Officer to join our QA Quality Assurance team within the Quality Directorate. The role of the Quality Officer is to provide independent advice, guidance and support in the use of our quality systems. The Quality Officer will also assist in monitoring our quality system on a day-to-day basis, ensuring that all licensing and accreditation activities are undertaken as they should be.
The Quality Officer will support the delivery of essential training to staff and monitor quality system performance across the organisation.
Within QATA, this post has a specific focus on capacity and demand management for the team. You will be the primary point of contact for demand requests from across NHSBT, managing demand through ServiceNow, triaging requests against a risk-based framework, and coordinating team capacity on a priority basis. Experience in a regulated digital or technology quality environment is particularly welcome.
This post reports to the National Quality Manager – Technology Assurance and is part of a nationally based team. The role requires some on-site activities but also has the flexibility for working remotely.
Main Duties of the Job
- You will assist the National Quality Assurance Manager in the smooth running of the QATA team, including team briefings, training, planning and prioritising workload of the team
- You will be responsible for assisting in the licensing and accreditation activities by liaison with all departments, providing advice and training in the NHSBT quality management systems
- You will assist in the management of an incident reporting system, and a complaint handling system, by engaging with both internal and external stakeholders. Within QATA, this includes first-line triage of technology quality incidents received through the shared mailbox and coordination of their assignment and resolution
- You will be a key contact within the Quality Assurance team offering support and advice on routine day-to-day activities and future direction and change within a project environment
- You will help to drive forward change within the organisation through participation in continual improvement activities and conducting a programme of internal audits.
- To support activities some travel throughout the UK and spending some time away from base, which may involve working irregular hours and occasional overnight stays may be required, this will be with prior notice.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
Experience and Knowledge
- Experience in a regulated (Good Manufacturing Practice, NHSBT or equivalent) environment
- Knowledge of medicines legislation (GPMP), Tissues Directive and Law.
- Knowledge of diagnostic testing, donation of blood and tissues, principles of the collection and storage of tissues
- Knowledge of blood collection, testing, manufacturing and issuing processes
Qualifications And Training
- Educated to degree level in bio-medical, pharmaceutical, other relevant subjects or equivalent professional qualifications or experience
- Evidence of continuous professional development.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next Steps
This vacancy will close at 23:59 on 20th July 2026, however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.
The assessment process for this role will include: a single interview. Online interviews are anticipated to be held on Wednesday 29th July 2026 – subject to confirmation.
For informal enquiries please contact Ann Yates, National Quality Manager – Technology Assurance, via email at ann.yates@nhsbt.nhs.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location