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Quality Officer
Quality Control Officer
Role Overview
We are currently recruiting for a Quality Control Officer to join our Strategic Delivery Team in Bristol on a 12-month Fixed-Term Contract (FTC).
Your Role
As a Quality Officer, your primary responsibility is to conduct control and assurance reviews to ensure that the operations consistently deliver fair and compliant outcomes for our clients and their customers in accordance with FCA regulations and internal policies.
This evolving role focuses increasingly on data-driven exception monitoring instead of traditional checklist-based audits, allowing for more targeted, efficient, and insightful quality assurance.
Responsibilities
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Exception-based Audits:
- Conduct audits and reviews prioritising data-driven exceptions, focusing on anomalies, outliers, and risk indicators surfaced through operational data and dashboards.
- Perform dynamic, insight-led assessments reflective of real-world performance and customer outcomes.
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Feedback and Actions:
- Provide actionable feedback to the operational team based on trends and root cause insights.
- Escalate systemic issues to the Senior Operational Governance & CI Manager with supporting data.
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Root Cause Analysis:
- Perform root cause analysis of errors and identify corrective actions.
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Control Framework Development:
- Contribute to evolving audit templates and control criteria in an analytically focused direction.
- Ensure templates adapt to emerging risks and operational changes.
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General Support:
- Assist in completing other related tasks/projects as needed.
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Communication:
- Create and distribute a quarterly Team Blog, highlighting:
- Key trends
- Control insights
- Quality themes from exception-based reviews.
- Create and distribute a quarterly Team Blog, highlighting:
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Quality Audit Calibrations:
- Participate in calibrations to align assurance efforts across the team.
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Customer Outcome Focus:
- Challenge internal operations with robust, data-informed criteria prioritising customer impact, especially for vulnerable customers.
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Forum Participation:
- Support in running the Vulnerable Customer Forum.
Requirements
- Exceptional attention to detail and understanding of client needs.
- Proactive, conscientious mindset with a 'can-do' attitude.
- Strong communicative and collaborative abilities to support team cohesion.
- Client-focused and supportive nature.
- Basic computing proficiency (with training where necessary).
- Literacy and numeracy skills at satisfactory levels.
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About TLT
An innovative, fast-growing law firm focused on our clients’ success, TLT empowers you to stay ahead. With offices nationwide and partnerships across Europe, India, and the US, we are committed to professional development through recognitions like Legal Business Awards, The Lawyer, and British Legal Awards.
Our culture thrives on openness, collaboration, and flexibility, rewarding ingenuity, creativity, and personal growth.
Employees receive:
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Competitive salary with annual pay reviews.
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25 days holiday (increasing to 30 days over time) and access to:
- Flexible benefits scheme
- Private medical insurance
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Progressive hybrid working model, tailored to work-life balance.
TLT remains dedicated to fostering diversity and inclusion, welcoming everyone regardless of protected characteristics. Reasonable adjustments are provided throughout recruitment.
For accessibility support during recruitment, contact Recruitment.Operations@TLT.com.
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